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For Companies At a Glance
- Tasks: Support customers through their kitchen and bathroom order journey with precision and care.
- Company: Join a growing national kitchen & bathroom distribution business with a supportive culture.
- Benefits: Enjoy a competitive salary, full training, and a remote-first working environment.
- Why this job: Make a real difference by delivering excellent customer service in a dynamic industry.
- Qualifications: 1 year of kitchen industry experience and strong admin skills required.
- Other info: Career development opportunities and all equipment provided for your success.
The predicted salary is between 22400 - 33600 £ per year.
KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service. This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday.
The Role
- You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.
Key Responsibilities
- Process orders, verify payments, and prepare quotes/documentation
- Check supplier acknowledgements and resolve discrepancies
- Coordinate deliveries and update customers on timelines
- Handle delays, back orders, and missing items
- Manage queries across multiple communication channels
- Process remedials/returns and maintain accurate documentation
Skills & Experience
Essential:
- Minimum 1 year kitchen industry experience
- Strong admin/coordination background
- Excellent attention to detail and organisation
- Confident communicator
- Strong numeracy and IT skills
Preferred:
- Proactive, solutions-focused, calm under pressure
- Enjoys improving processes and workflows
What’s On Offer
- Full training and onboarding
- Career development opportunities
- Supportive, modern, remote-first working environment
- All equipment provided
How to Apply
This position is being handled by KBB Recruitment. To apply, please send your CV and a brief covering note to (url removed) or contact Amber on (phone number removed).
KBB Recruitment are acting as the employment agency for this position.
Customer Service Coordinator employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the kitchen and bathroom industry. Let them know you're on the lookout for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer service and coordination. We recommend setting up a mock interview with a friend or using online resources to get comfortable with the format. Remember, confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in processing orders and managing customer queries. Use specific examples to demonstrate how you've excelled in similar roles before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that CV polished and send it our way!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your kitchen industry experience and showcases your strong admin skills. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it brief but engaging, and explain why you’re the perfect fit for the Customer Service Coordinator role. We love seeing enthusiasm and a clear understanding of what we do.
Show Off Your Communication Skills: As a Customer Service Coordinator, communication is key! Use your application to demonstrate your confident communication style. Whether it’s in your CV or cover note, make sure it reflects your ability to connect with customers and trade partners.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Simon Acres Group
✨Know Your Kitchen Industry
Brush up on your kitchen industry knowledge before the interview. Be ready to discuss trends, products, and any relevant experience you have. This will show that you're not just a candidate but someone who understands the business.
✨Showcase Your Coordination Skills
Prepare examples of how you've successfully managed orders or coordinated deliveries in the past. Highlight your attention to detail and organisation skills, as these are crucial for the role of a Customer Service Coordinator.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves managing queries across multiple channels, demonstrating your communication skills during the interview will be key to impressing the hiring team.
✨Be Solutions-Focused
Think of scenarios where you've had to resolve issues or improve processes. Share these experiences to illustrate your proactive approach and ability to stay calm under pressure, which are essential traits for this position.
