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- Tasks: Join our team as a Branch Sales Assistant, delivering top-notch customer service and support.
- Company: Be part of a reputable plumbers' merchant known for staff and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous bonuses, and opportunities for career growth.
- Why this job: This role offers a dynamic environment where you can build relationships and make an impact.
- Qualifications: Previous experience in a similar environment is preferred; strong communication skills are essential.
- Other info: Work full-time with a supportive team and enjoy a pension scheme.
The predicted salary is between 19200 - 28800 £ per year.
Location: Tyne & Wear
Salary: Around £32,000 (Negotiable and dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
- Assist with deliveries as required.
Candidate Requirements:
- Previous experience in a plumbers' or builders merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff and customer satisfaction.
- Pension scheme and other benefits.
Branch Sales Assistant employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating products commonly sold in merchants. This knowledge will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to showcase your ability to handle inquiries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Research the company and its values before your interview. Understanding their commitment to customer satisfaction and how they operate will allow you to align your answers with their expectations.
✨Tip Number 4
Be prepared to discuss your experience with sales and inventory management software. Highlighting your proficiency in these areas can give you an edge, as it shows you're ready to hit the ground running.
We think you need these skills to ace Branch Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a plumbers' or builders' merchant environment. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of plumbing and heating products, and how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: In both your CV and cover letter, emphasise your strong customer service and communication skills. Provide examples of how you've successfully assisted customers in the past and built lasting relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Simon Acres Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided excellent service in the past. Highlight any experiences where you resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Product Knowledge
Familiarise yourself with common plumbing and heating products before the interview. Being able to discuss these products confidently will show your enthusiasm for the role and your willingness to learn.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios, such as dealing with a difficult customer or managing multiple tasks at once. Practising your responses can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
