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- Tasks: Join our team as a Branch Assistant, delivering top-notch customer service and administrative support.
- Company: Be part of a well-established plumbers' merchant known for its strong reputation and staff satisfaction.
- Benefits: Enjoy a competitive salary, generous bonus scheme, pension, and opportunities for career growth.
- Why this job: This role offers a dynamic environment where you can build relationships and make a real impact.
- Qualifications: Previous experience in a plumbing or builders merchant is preferred; strong communication skills are essential.
- Other info: Work full-time, 44 hours per week, with a negotiable salary based on your experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: West Sussex
Salary: Around £30,000 (Negotiable and dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
- Assist with deliveries as required.
Candidate Requirements:
- Previous experience in a plumbers' or builders merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff satisfaction.
- Pension scheme and other benefits.
Simon Acres Group are acting as the employment agency.
Branch Assistant employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating products commonly sold in merchants. This knowledge will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to showcase your ability to handle inquiries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Research the company and its values before your interview. Understanding their reputation and commitment to customer satisfaction will allow you to align your answers with what they are looking for in a Branch Assistant.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a plumbers' or builders' merchant environment. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of plumbing and heating products, and how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Emphasise your strong customer service and communication skills in both your CV and cover letter. Provide examples of how you've successfully assisted customers in the past and built lasting relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Simon Acres Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Product Knowledge
While not mandatory, having a basic understanding of plumbing and heating products can set you apart. Do some research on common products and services offered by plumbers' merchants, and be ready to discuss them during the interview.
✨Emphasise Your Organisational Skills
The job requires strong organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Be ready to explain how you prioritise your workload and ensure attention to detail in a fast-paced environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, opportunities for professional growth, or how success is measured in the position. This will also help you determine if the company is the right fit for you.
