At a Glance
- Tasks: Deliver exceptional customer service and support in a fast-paced trade environment.
- Company: Join a well-established merchant team in Cheshire with a supportive culture.
- Benefits: Generous bonus, career development opportunities, and employee discounts.
- Other info: Enjoy a dynamic work environment with excellent staff retention.
- Why this job: Make a real impact by helping customers find the right products.
- Qualifications: Customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 35000 £ per year.
Trade Counter Sales Assistant
If you want to know about the requirements for this role, read on for all the relevant information.
Trade Counter Sales Assistant
Job Overview
We are seeking an enthusiastic and customer-focused individual to join a well-established merchant team in Cheshire as a Trade Counter Sales Assistant.
This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Candidate
Requirements
- Previous experience in a merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Benefits
- Generous Bonus
- Opportunities for career development and progression.
- Supportive and collaborative work environment.
- Pension Scheme and 23 days holiday.
- Employee discounts on products and services.
- Financially secure business with excellent staff retention and reputation.
- Interested?
We would love to hear from you! Submit your CV today. xsabvtc
For more information, please call Simon Acres Recruitment on (phone number removed).
[Oval Deene Recruitment / Simon Acres Group LTD / KBB Recruitment] are acting as the employment agency for this position...
Trade Counter Assistant in Boughton employer: Simon Acres Group
Join a well-established and growing kitchen and design organisation in Lincolnshire or Yorkshire & the Humber, where you will lead a diverse team of approximately 35 design professionals. This role not only offers a competitive salary of £45,000 – £50,000 but also provides a supportive work culture that encourages professional development and collaboration. With opportunities to influence team performance and engage in exciting contract and public sector projects, this position is perfect for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Boughton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simon Acres Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simon Acres Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Assistant in Boughton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simon Acres Group:Your cover letter is your chance to shine! Tell us why you want to work at Simon Acres Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simon Acres Group!
How to prepare for a job interview at Simon Acres Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
