At a Glance
- Tasks: Lead a dynamic team and ensure smooth branch operations while delivering top-notch customer service.
- Company: Join a reputable plumbing and builders merchant known for quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, pension scheme, and ongoing training opportunities.
- Other info: Be part of a supportive environment with employee wellbeing initiatives and staff discounts.
- Why this job: Make a real impact in a hands-on leadership role with growth potential.
- Qualifications: Previous supervisory experience in trade supply or retail is preferred.
Location: Somerset
Salary: DOE
Employment Type: Permanent
About the Company
Our client is a well-established plumbing and builders merchant with a strong reputation for delivering quality products and outstanding customer service.
The Opportunity
This is a hands-on leadership role supporting the day-to-day management of a busy branch operation. The successful candidate will help lead and motivate the team, contribute to commercial performance, enhance customer satisfaction, and ensure the branch operates efficiently and safely at all times.
Key Responsibilities
- Team Leadership & Branch Operations
- Support and guide branch staff to maintain high performance standards
- Promote and uphold Health & Safety procedures across the site
- Step into branch leadership responsibilities in the absence of senior management
- Sales & Customer Support
- Assist in achieving branch sales targets and overall business objectives
- Deliver excellent customer service both in person and over the phone
- Build and maintain strong relationships with trade and retail customers
- Stock & Warehouse Coordination
- Support stock management and replenishment processes
- Ensure products are stored, organised, and handled efficiently within the branch
- General Branch Support
- Assist with wider branch operations, including loading and unloading materials when required
- Help maintain a clean, organised, and customer-ready environment
Candidate Profile
Experience
- Previous experience in a supervisory, senior sales, or team leadership role
- Experience within trade supply, merchanting, retail, wholesale, or distribution environments is preferred
Key Skills
- Commercial awareness with a proactive approach to sales opportunities
- Strong communication, interpersonal, and customer service skills
- Ability to prioritise workloads and support a fast-paced operation
Personal Attributes
- Positive and approachable attitude
- Customer-focused and reliable
- Practical, adaptable, and solution-oriented mindset
Package & Benefits
- Competitive salary with bonus potential
- Pension scheme and holiday entitlement
- Ongoing training and career development opportunities
- Employee wellbeing support programme, including virtual GP access
- Discounts and rewards platform with cashback and retail savings
- Staff purchasing benefits across a range of trade products
How to Apply
This position is being handled by Simon Acres Group. To apply, please send your CV and a brief covering note to or contact Wendie on (phone number removed).
Simon Acres Group are acting as the employment agency for this position.
Assistant Plumbing Branch Manager employer: Simon Acres Group
Join a well-established plumbing and builders merchant in Somerset, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee development, competitive salary packages, and a commitment to customer satisfaction, this role offers the chance to lead a motivated team while enjoying benefits like ongoing training, wellbeing support, and staff purchasing discounts. Experience a culture that values teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Plumbing Branch Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Plumbing Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant experience in trade supply or retail to catch our eye!
Craft a Catchy Cover Note:Your cover note is your chance to shine! Keep it brief but engaging, and explain why you're the perfect fit for the Assistant Plumbing Branch Manager role. Show us your passion for customer service and team leadership.
Show Off Your Achievements:Don’t just list your duties; showcase your achievements! Use numbers and examples to demonstrate how you’ve contributed to sales targets or improved team performance in past roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Simon Acres Group
✨Know Your Stuff
Make sure you understand the plumbing and builders merchant industry. Brush up on key products, services, and trends. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved performance. Highlight how you motivated staff and contributed to sales targets, as this is crucial for the Assistant Plumbing Branch Manager role.
✨Customer Service is Key
Be ready to discuss how you've delivered excellent customer service in previous roles. Think of specific instances where you resolved issues or built strong relationships with customers, as this will resonate well with the company's focus on customer satisfaction.
✨Health & Safety Awareness
Familiarise yourself with health and safety procedures relevant to the plumbing and building industry. Be prepared to discuss how you would promote these practices within the branch, as this is an important aspect of the job.
