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- Tasks: Provide face-to-face IT support and resolve technical issues for clients.
- Company: Leading law firm in London with a focus on employee wellbeing.
- Benefits: Flexible working hours, supportive culture, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in client IT experiences.
- Qualifications: Minimum 1 year in technical IT support and strong customer service skills.
- Other info: Hybrid work model with potential for out-of-hours support.
The predicted salary is between 30000 - 40000 £ per year.
A leading law firm in London is seeking an IT Support Deskside Engineer to provide face-to-face support on Windows 10 and Office 2016. The successful candidate will engage with customers and resolve IT issues while maintaining a high standard of service.
This role requires a minimum of 1 year in technical IT support and the ability to work flexibly, including out-of-hours support.
Join a company committed to employee wellbeing and collaborative culture.
Deskside IT Support Engineer - Hybrid London employer: Simmons & Simmons
Contact Detail:
Simmons & Simmons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Support Engineer - Hybrid London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for face-to-face interviews by practising common IT support scenarios. Think about how you’d troubleshoot Windows 10 or Office 2016 issues on the spot. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about engaging with customers. Be ready to share examples of how you've resolved issues while keeping clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deskside IT Support Engineer - Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and Office 2016. We want to see how your skills match the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our collaborative culture. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role involves face-to-face support, let us know about your experience engaging with customers. Share examples of how you've resolved issues while maintaining a high standard of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Simmons & Simmons
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and Office 2016. Be prepared to discuss common issues users face and how you would resolve them. This shows that you’re not just familiar with the software, but that you can troubleshoot effectively.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face support, it’s crucial to demonstrate your ability to engage with customers. Think of examples where you've successfully resolved issues while maintaining a high standard of service. This will highlight your interpersonal skills and commitment to customer satisfaction.
✨Flexibility is Key
The job requires flexibility, including out-of-hours support. Be ready to discuss your availability and any previous experiences where you’ve had to adapt your schedule. This will show that you’re willing to go the extra mile for the team and the clients.
✨Emphasise Team Collaboration
This law firm values a collaborative culture, so be prepared to talk about your experience working in teams. Share specific examples of how you’ve contributed to team success and how you handle conflicts or challenges within a group setting.