At a Glance
- Tasks: Lead IT service delivery, ensuring top-notch support and innovative solutions.
- Company: Join Simmons & Simmons, a forward-thinking law firm with a collaborative culture.
- Benefits: Enjoy competitive pay, private medical insurance, and a global skills academy for learning.
- Other info: Flexible hybrid working, vibrant culture, and opportunities for career growth await you.
- Why this job: Make a real impact in a dynamic environment while driving digital transformation.
- Qualifications: 2+ years in IT service delivery, strong communication, and problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for an IT Service Delivery Lead to join our IT department in London. At Simmons & Simmons LLP, our staff and clients are at the forefront of everything we do. To continue to build on this foundation and further strengthen our digital workplace transformation program, we are looking for a skilled IT Service Delivery Manager who can deliver exceptional service to our employees and ensure service support and delivery processes are in place to meet business needs.
We are seeking a forward-thinking individual and brilliant collaborator who can proactively identify opportunities for improvement, drive innovation, and work effectively across teams to deliver impactful outcomes. This role reports to the IT Service Delivery Manager and sits in the Service Operations team, which is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. The successful candidate will act as an ambassador for IT, working across the S&S business to provide effective communication on IT matters and build relationships with stakeholders in the business to ensure effective dialogue between departments.
What will you do:
- Support the day-to-day delivery of IT services across infrastructure, applications, and end-user services.
- Monitor service performance against agreed SLAs and KPIs, identifying and addressing gaps.
- Manage and coordinate escalations, ensuring timely resolution and clear communication.
- Oversee Incident and Request Management processes to ensure effective handling and resolution.
- Ensure ITIL-aligned processes are followed and continuously improved.
- Ensure accurate documentation of processes, procedures, and service performance.
- Work closely with Service Desk, Infrastructure, and Application teams to deliver joined-up services.
Stakeholder & Relationship Management:
- Build and maintain relationships with key stakeholders across the business.
- Act as a point of contact for service-related queries, issues, and escalations.
- Communicate service performance, issues, and improvements to stakeholders clearly and effectively.
- Support business engagement to ensure IT services align with evolving needs.
Service Improvement:
- Identify opportunities to improve service performance, stability, and user experience.
- Contribute to and deliver service improvement initiatives.
- Analyse user feedback, incidents, and trends to drive continuous improvement.
- Support automation and efficiency initiatives within service operations.
What we are looking for:
- Minimum 2 years of experience in an IT Service Delivery management role.
- Excellent stakeholder engagement and communication skills.
- Ability to prioritise and manage multiple activities in a fast-paced environment.
- Experience of the services sector culture, ideally within professional or financial services.
- A collaborative team player with excellent customer service, communication, networking and relationship building.
- An energetic and proactive approach, identifying and implementing opportunities for service improvement.
- Culturally adaptive with experience of working within a global organisation.
- Ability to work independently and effectively with minimal supervision.
- Comfortable dealing with ambiguity.
- Strong analytical and problem solving skills.
- Degree in Computer Science and/or a business related degree; or equivalent work experience.
- Strong understanding of ITIL best practices and managing across the lifecycle with foundation qualification as a minimum.
- Fluent in English.
- Familiarity with project management frameworks: (e.g. Agile, Waterfall etc).
- Experience with ITSM tools (e.g. ServiceNow).
- Some occasional flexibility required with a willingness to work out of hours, only if required, to support in the delivery of IT service.
- Willingness to undertake occasional international travel, if required, to support business needs.
Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level.
Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment.
IT Service Delivery Lead employer: Simmons & Simmons
At Simmons & Simmons LLP, we pride ourselves on fostering a collaborative and inclusive work culture where every voice is valued. Our London office offers exceptional employee growth opportunities through innovative learning programmes and a commitment to diversity, making it an ideal environment for those looking to excel in their careers while contributing to meaningful projects. With competitive benefits, including private medical insurance and a hybrid working model, we ensure our employees are supported both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Simmons & Simmons values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Simmons & Simmons might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Simmons & Simmons!
✨Direct Apply to Simmons & Simmons
Let's not forget to apply directly through the Simmons & Simmons website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Simmons & Simmons.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Simmons & Simmons. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Simmons & Simmons
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
