Client Rates Manager

The role involves responsibility for creating, updating, improving, and managing the overall quality of client and matter rates held within the firm's finance system 3E. This position requires a high level of accuracy while ensuring efficient and effective delivery of data quality and leading change in approaches to new systems and processes.

You will provide proactive feedback, updates, and escalate any issues regularly to the Revenue Manager and Chief Financial Officer. You will become one of the main points of contact for our clients' Billing and eBilling teams globally, as well as client and matter partners within the firm. You will advise the business on best practices to adhere to clients' outside counsel rate and billing guidelines.

What will you do:

• Use technical expertise and build effective relationships to ensure compliance with commercial terms and outside counsel guidelines.
• Translate new and updated client commercial rate agreements into the 3E rate structure.
• Implement, update, and maintain 3E rate structure processes to ensure accurate billing according to the commercial terms and outside counsel guidelines.
• Manage 3E rate processes; source data and upload to 3E.
• Collaborate with and advise clients and third-party vendors to ensure system configurations are optimised for efficiency.
• Collaborate and update the eBilling team on new and updated rate agreements.
• Assist on rate setups when onboarding new eBilling clients.
• Advise Finance Systems on future strategy of timekeeper rate management.
• Provide a quality service ensuring that team processes and objectives align with business needs.
• Provide regular feedback to the Senior Finance Managers.
• Adhere to agreed best practices, policies, and processes while adapting to local requirements as necessary.
• Share knowledge and skills with colleagues within the global Billing and eBilling teams.
• Apply commercial logic to advise the business on best practices for maximum financial benefit.
• Maintain constructive working relationships with Client and Matter Partners and key personnel within external organisations.
• Maintain professionalism when dealing with contacts within external organisations.

Rate Management:

• Set up, maintain, and update client-specific rates in the firm's financial systems Elite 3E.
• Ensure compliance with agreed engagement terms and pricing arrangements.
• Monitor rate changes and apply discounts or adjustments as per client agreements.

Client Relationship Support:

• Act as a point of contact for rate-related queries from partners, finance teams, and clients.
• Collaborate with Client Managers and Billing teams to resolve discrepancies promptly.

Governance & Compliance:

• Ensure adherence to firm policies and regulatory requirements in rate management.
• Maintain accurate documentation for audits and internal reviews.

Process Improvement:

• Review and streamline rate setup processes for efficiency.
• Support system enhancements and participate in testing new functionalities.

What we are looking for:

• Extensive experience and strong understanding of Elite 3E rate processes.
• Experience of delivering process change.
• Excellent attention to detail and accuracy in data quality.
• Experience of managing and motivating teams.
• Comfortable working under pressure and to tight deadlines.
• Strong communication and stakeholder management skills.
• Solution-oriented and commercially driven.

Equal opportunities:

We are committed to fostering equality, diversity, and inclusion within our firm and ensuring equal employment opportunities. We believe this commitment creates a vibrant and rewarding work environment.

We encourage you to apply even if you don’t meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us.