At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex technical issues.
- Company: Join a collaborative and innovative law firm in Bristol.
- Benefits: Competitive salary, bonuses, private medical insurance, and hybrid working.
- Other info: Dynamic culture with excellent learning opportunities and career growth.
- Why this job: Make an impact with cutting-edge tech and AI solutions.
- Qualifications: 3+ years in IT support, strong PowerShell scripting skills required.
The predicted salary is between 37800 - 46200 £ per year.
The role involves providing advanced technical support and acting as the primary escalation point for the Service Desk's 1st Line Support team. The focus is on the investigation, diagnosis, and resolution of complex technical issues across the firm's end-user computing environment, Microsoft 365 platform, and core business applications. A significant element of the role involves automation, scripting, and continuous service improvement. The successful candidate will possess extensive PowerShell scripting experience and use automation technologies to improve operational efficiency, reduce manual effort, and enhance service quality. The role will also contribute to the organisation's adoption of Artificial Intelligence (AI) technologies and workflow automation solutions, including Microsoft Copilot and Power Automate.
What will you do:
- Technical Support & Escalations
- Act as the primary escalation point for incidents and service requests raised by 1st Line Support.
- Investigate, diagnose, and resolve complex hardware, software, application, and Microsoft 365 issues.
- Troubleshoot incidents across Windows, Active Directory/Entra ID, Microsoft 365, Exchange Online, Teams, Intune, and endpoint management platforms.
- Manage incidents through to resolution, ensuring adherence to agreed SLAs and customer service standards.
- Engage with 3rd Line teams, suppliers, and application owners where required.
- Perform root cause analysis on recurring issues and implement permanent fixes where possible.
- Automation & Scripting
- Design, develop, maintain, and support PowerShell scripts to automate operational tasks and service desk activities.
- Create automation solutions for user administration, system monitoring, software deployment, reporting, and troubleshooting processes.
- Maintain source-controlled script repositories and associated technical documentation.
- Review existing manual processes and identify opportunities for automation.
- Support automated onboarding, offboarding, and lifecycle management processes.
- Service Improvement
- Identify trends in incident and request data and recommend improvements.
- Produce and maintain technical documentation, support procedures, and knowledge articles.
- Contribute to Problem Management activities and continuous improvement initiatives.
- Assist with service transition and the support of new technologies and projects.
- Mentoring & Knowledge Sharing
- Provide coaching and technical guidance to 1st Line analysts.
- Support training initiatives and technical upskilling within the Service Desk.
- Promote knowledge sharing and best practices across the support team.
- Assist with quality assurance activities and ticket reviews.
- Security & Compliance
- Ensure compliance with IT security policies and standards.
- Support identity and access management processes.
- Participate in vulnerability remediation and endpoint security initiatives.
- Maintain appropriate technical and procedural documentation.
What we are looking for:
- Technical Skills
- Extensive PowerShell scripting experience in an enterprise environment.
- Strong knowledge of: Microsoft 365, Exchange Online, Microsoft Teams, Entra ID (Azure AD), Active Directory, Windows 10 and Windows 11, Microsoft Intune, Group Policy, TCP/IP and networking fundamentals, and device management and endpoint support.
- Experience supporting enterprise applications and business systems.
- Experience with ITSM platforms such as ServiceNow.
- Professional Experience
- Minimum 3 years' experience in a Service Desk or IT Support environment.
- Proven experience providing 2nd Line technical support.
- Experience acting as an escalation point for support teams.
- Experience creating technical documentation and knowledge articles.
- Demonstrable experience identifying and implementing service improvements through automation.
Career Level: The career level assigned to this role is level 2.
Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities.
Senior IT Support Analyst in Bristol employer: Simmons & Simmons
Simmons & Simmons Adaptive is an exceptional employer that prioritises the growth and well-being of its employees, offering access to high-quality roles and resources within a leading international law firm. With a strong emphasis on collaboration and support from a dedicated sponsor Partner, employees can thrive in a dynamic work culture that values diversity and flexible working arrangements. The firm also provides numerous networking opportunities and professional development initiatives, making it an attractive choice for credit lawyers seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Analyst in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Simmons & Simmons values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Simmons & Simmons might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Simmons & Simmons!
✨Direct Apply to Simmons & Simmons
Let's not forget to apply directly through the Simmons & Simmons website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Analyst in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Simmons & Simmons.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Simmons & Simmons. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Simmons & Simmons
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
