At a Glance
- Tasks: Help customers solve problems and provide excellent service in a fast-paced environment.
- Company: Join a respected housing organisation with a supportive culture.
- Benefits: Gain valuable experience, develop skills, and enjoy potential for permanent employment.
- Other info: Dynamic role with varied tasks and opportunities for growth.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Are you looking for a long-term temporary role where you can utilise your excellent communication and customer service skills?
Our client, a well-established and highly respected housing organisation, is looking to appoint a Temporary Customer Service Advisor to join their busy Customer Experience team.
Starting on an initial temporary basis for 8-12 weeks, this is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems and making a genuine difference to customers every day.
Working within a fast-paced contact centre environment, you will act as the first point of contact for customers, managing a wide variety of enquiries through multiple communication channels.
Your focus will be on resolving issues at the earliest opportunity, coordinating repairs and service requests, managing complaints appropriately and ensuring every customer receives a positive experience from start to finish.
This is a varied role where no two days are the same.
Alongside handling customer enquiries, you will accurately update internal systems, coordinate follow-on work where required, liaise with internal teams and identify opportunities to improve service delivery.
You will also play an important role in recognising vulnerable customers and ensuring they receive the appropriate support.
For this Temporary Customer Service Executive role, you will have previous experience within a customer service or contact centre environment and be confident communicating with a wide range of people.
You will naturally demonstrate empathy, patience and excellent problem-solving skills, remaining calm under pressure whilst managing multiple priorities.
Strong IT skills, excellent attention to detail and the ability to learn new systems quickly will also be essential.
Experience within repairs, housing or property services would be advantageous, although not essential, and candidates from other busy customer service environments will also be considered.
This is a fantastic opportunity to join a supportive organisation on an immediate basis, initially working for 8-12 weeks with the potential to move into a permanent contract.
Simkiss Recruitment Solutions is acting as a recruitment agency for the purpose of this vacancy.
We are an equal opportunities employer who welcomes applications from all.
We will be in touch within 3 working days if we would like to discuss your CV and experience further.
If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy.
We would welcome further applications from you for roles that may be more suited to your skills and experience.
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Temporary Customer Service Executive in Stoke-on-Trent employer: Simkiss Recruitment Solutions
Join a dynamic and innovative organisation that values exceptional customer service and employee development. As a Front of House Manager in our flagship Central London location, you'll benefit from a supportive work culture that encourages growth and collaboration, alongside competitive benefits and the excitement of working in a fast-paced environment where every day brings new challenges.
Contact Details:
Simkiss Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Executive in Stoke-on-Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Simkiss Recruitment Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Simkiss Recruitment Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Executive in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Simkiss Recruitment Solutions.
How to prepare for a job interview at Simkiss Recruitment Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Simkiss Recruitment Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Simkiss Recruitment Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
