At a Glance
- Tasks: Manage customer enquiries and oversee international logistics from start to finish.
- Company: Join a dynamic global company based in Birmingham, leading UK operations.
- Benefits: Competitive salary, excellent benefits, and career growth opportunities.
- Other info: Fast-paced environment with a focus on the Middle East market.
- Why this job: Be the voice of the customer and make a real impact in logistics.
- Qualifications: 3+ years in customer service with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a customer-oriented individual who has experience working in fast-paced international logistics and exports? Do you enjoy being able to see through a process from the initial enquiry until the successful completion?
We have an excellent new role for an International Logistics Administrator to join a highly successful global company in their central Birmingham offices, which acts as the head of their UK operations. In this fast-paced and challenging position, you will be responsible for dealing with initial enquiries from potential customers, managing their sales orders from start to finish.
Logging and tracking orders on the live CRM system, you will monitor delivery dates and coordinate international shipping logistics, acting as the customer's main point of contact throughout the process. Utilising your truly service-led attitude, you will act as the voice of the customer, always going the extra mile to ensure that they are satisfied at all times.
Providing a first-class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation. Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports.
In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue. For this fast-paced and varied opportunity, you will be working as part of an EMEA team, with a focus on the Middle East; therefore, a knowledge of international logistics and exports will be crucial to your success.
Having at least 3 years of experience in Customer Care/Customer service, you will have excellent communication skills and be comfortable working in a fast-paced, high-performing team, where excellence and hard work is always expected. In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth.
International Logistics Administrator in Birmingham employer: Simkiss Recruitment Solutions
Join a prestigious global organisation in the heart of Birmingham, where your role as an International Logistics Administrator will be pivotal in delivering exceptional customer service. With a strong emphasis on employee growth and a dynamic work culture, you will thrive in a fast-paced environment that values excellence and innovation. Enjoy a competitive salary and benefits package while being part of a supportive team that encourages professional development and collaboration.
Contact Detail:
Simkiss Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land International Logistics Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their logistics processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and confidently will set you apart. Role-play common scenarios to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace International Logistics Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in international logistics and customer service. We want to see how you've managed sales orders and dealt with customers, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the International Logistics Administrator role. Show us your passion for customer service and logistics – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us know how you’ve successfully engaged with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Simkiss Recruitment Solutions
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of international logistics and exports. Familiarise yourself with key terms and processes, as well as the specific challenges faced in the Middle East market. This will show that you're not just interested in the role, but that you understand the industry.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to juggle multiple priorities or resolve conflicts. This will help you illustrate your service-led attitude and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since you'll be logging and tracking orders on a live CRM system, it’s a good idea to get comfortable with common CRM software. If you have experience with specific systems, be ready to discuss how you used them to improve customer interactions and streamline processes.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to logistics and customer service. Practice your responses to scenarios where you need to think on your feet, such as handling a delayed shipment or managing a difficult customer. This will showcase your problem-solving skills and initiative.
