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- Tasks: Lead a team of Account Managers to drive client success and renewals.
- Company: Join Similarweb, the global leader in digital intelligence.
- Benefits: Enjoy competitive perks, community events, and career growth opportunities.
- Why this job: Make an impact with a product you’ll love and empower your team.
- Qualifications: 2+ years in management and 6+ years client-facing experience required.
- Other info: Diversity and inclusivity are at our core; be your authentic self here.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Similarweb, we are the global leader in digital intelligence, empowering businesses with the data, insights, and analytics they need to make informed decisions in today’s fast-paced digital economy. Our platform provides accurate, actionable insights into website traffic, audience behavior, competitive intelligence, and market trends—helping companies from SMBs to large enterprises optimize their digital strategies and grow their businesses.
Team Manager EMEA of Account Management
What does the day to day of a Team Manager at Similarweb look like:
- Manage a Team of 6-8 Account Managers to drive renewal and upsells/cross-sells of existing subscription customers.
- Join meetings and consult clients by deeply understanding core product use cases and actionable digital insights to help drive client kpi’s
- Travel regularly across EMEA to meet your clients or attend events
- Refine the Account Management playbook, including core metrics necessary for client renewals
- Work closely with the Client Services Teams, Onboarding Teams, and Technical Solutions teams to drive product adoption
- Hire, train and continuously coach and develop account managers
- Forecast renewal+upsells and report to senior leadership
- Focus on ensuring Account Manager’s engagement and motivation remains high. Responsible for discussing career development and planning, and also being able to address and course correcting performance or staff issues.
What You Need To Be Successful
- 2+ years of experience in management and training of Enterprise Customer Success or Account Management Teams
- 6+ years of client facing experience with enterprise clients while working with a digital enterprise product as a Customer Success Manager, Account Manager, or Account Executive
- Strong experience and processes in Pipe Generation
- Experience in managing a Book of Business of global clients
- Proven track record of driving renewal and sales metrics
- Intermediate to Advanced knowledge of digital marketing. Understanding of digital channels such as SEO, Paid Search, Display, Affiliate, Social, Email, etc.
- Experience with SimilarWeb, Google Analytics, Adobe, and other digital measurement or marketing tools, highly preferred.
- Experience working cross functionally with Sales, Product and Marketing to develop a subscription business with strong renewal characteristics
- Experience building processes and operationalizing through tools, like Salesforce
- Negotiation skills – complex deal management with global companies and leading negotiation with Legal & Procurement
- Excellent communication and presentation skills
- Fluent English. Additional French or German is a plus.
Why you’ll love being a Similarwebber:
You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
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Team Lead, Account Management employer: SimilarWeb
Contact Detail:
SimilarWeb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in account management. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock sessions with friends or mentors. This will help you refine your answers and boost your confidence when discussing your experience and how it aligns with their needs.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Team Lead, Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Lead role. Highlight your management experience and any relevant achievements in account management to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about digital intelligence and how your background makes you a perfect fit for Similarweb. Be genuine and let your personality shine through!
Showcase Your Achievements: When detailing your experience, focus on specific metrics or successes you've had in previous roles. We love numbers and results, so don’t shy away from sharing how you’ve driven renewals or upsells!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SimilarWeb
✨Know Your Stuff
Make sure you’re well-versed in Similarweb’s products and services. Familiarise yourself with their platform, especially how it provides insights into website traffic and audience behaviour. This will help you demonstrate your understanding of the role and how you can contribute to driving client KPIs.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on training, coaching, and performance management. Highlight your experience in driving renewals and upsells, as this is crucial for the role.
✨Be Ready to Discuss Metrics
Since the role involves refining the Account Management playbook and focusing on core metrics, be prepared to discuss specific metrics you've worked with in previous roles. Talk about how you’ve used data to drive decisions and improve client relationships.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the company culture and the team dynamics. Ask about their approach to client engagement and how they measure success within the Account Management team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
