Account Manager, Strategic Agencies in London

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

We’re looking for a Strategic Agency Account Manager to join our top performing team and support our largest global Agency clients by demonstrating the value of Similarweb in an effort to drive retention and expansion of our existing relationships. This role will report to the AVP of Strategic Agencies.

As a Strategic Agency Account Manager, you will be responsible for developing, executing, and owning a long-term Account Strategy for a number of our most important Agency customers. You will drive retention and expansion of accounts in addition to the adoption of our Market Intelligence solutions in core processes across the business.

Your role as part of the Strategic Agency team means your daily responsibilities may include:

• Managing and developing long-term partnerships with some of the biggest Strategic Agencies in the world across the Big-6 networks
• Partnering closely with clients to become an extension of their teams, providing consultative support to optimize marketing strategies across their clients
• Increasing retention rates
• Managing relationships with account users regarding engagement and product adoption in order to exceed commercial targets
• Identifying and leading up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
• Partnering with the Strategic Sales team to ensure a collaborative client experience and account expansion
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

This is the perfect job for someone who is:

• 5 Years of Account Management / Client Success experience (SaaS / Digital background preferred)
• Proven experience in navigating renewal and upsells
• Strong understanding of the digital marketing landscape
• Experience with large multinational accounts
• Experience in leading client-direct sales and / or account management strategies, while presenting to and interacting with senior management across complex organizations
• Ability to interpret data and translate it into actionable insights relative to a brand’s marketing strategy
• Ability to influence, confidently handle objections and resolve customer issues
• Deep understanding of value drivers in recurring revenue business models
• Team player able to effectively interact with colleagues and business partners across the company
• Ideally experienced working with Digital Marketing Agencies

Why you’ll love being a Similarwebber:

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.”
• You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table.
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department?
• Diversity isn’t just a buzzword: We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work.