At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their training journey.
- Company: Join SIMIAN, a leading organisation known for exceptional customer service.
- Benefits: Enjoy a competitive salary, 22 days holiday, and a supportive team environment.
- Other info: Opportunities for professional development and a chance to join exciting company events.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Engagement Associate, you'll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You'll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for. Working closely with the Customer Engagement Lead and wider team, you'll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.
What You'll Do
- Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information
- Process bookings and coordinate training schedules efficiently
- Maintain accurate customer records and support reporting requirements
- Liaise with trainers and internal departments to ensure courses run smoothly
- Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks
- Help identify opportunities for cross‐selling or repeat business with existing clients
- Contribute to the continuous improvement of customer service processes
- Represent SIMIAN with professionalism and enthusiasm at all times
About You
- Confident and professional, with excellent communication skills
- Organised and able to manage multiple tasks efficiently
- Customer‐focused with a genuine passion for providing great service
- Comfortable using CRM systems and standard office software
- Positive, proactive, and ready to contribute to a collaborative team environment
- Keen to learn, grow, and develop within a leading national organisation
What You'll Get in Return
- A supportive, friendly team environment
- Opportunities for professional development and career progression
- Competitive salary and benefits package
- 22 days' holiday (plus service‐related increases)
- Company pension scheme
- Free parking and regular company events
- The chance to join a passionate, professional team dedicated to safety, quality, and service excellence
Those with an interest in this position can download the full job description here. When making a formal application, interested parties should include a covering letter and CV outlining work history to jobs@simian-risk.com. Applications that do not include this information may be rejected. Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed. We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre‐recruitment checks. Previous applicants are welcome to reapply.
Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme employer: Simian Risk Group
At SIMIAN, we pride ourselves on being an excellent employer, offering a supportive and friendly team environment in Warrington. Our commitment to professional development ensures that as a Customer Engagement Associate, you will have ample opportunities for career progression, alongside a competitive salary and benefits package, including 22 days' holiday and a company pension scheme. Join us to be part of a passionate team dedicated to service excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simian Risk Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simian Risk Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simian Risk Group:Your cover letter is your chance to shine! Tell us why you want to work at Simian Risk Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simian Risk Group!
How to prepare for a job interview at Simian Risk Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
