Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their training journey.
- Company: Join SIMIAN, a leading organisation known for exceptional customer service.
- Benefits: Enjoy a competitive salary, 22 days holiday, and a supportive team environment.
- Other info: Opportunities for professional development and a chance to join exciting company events.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a Customer Engagement Associate, you'll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You'll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for. Working closely with the Customer Engagement Lead and wider team, you'll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.
What You'll Do
- Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information
- Process bookings and coordinate training schedules efficiently
- Maintain accurate customer records and support reporting requirements
- Liaise with trainers and internal departments to ensure courses run smoothly
- Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks
- Help identify opportunities for crossâselling or repeat business with existing clients
- Contribute to the continuous improvement of customer service processes
- Represent SIMIAN with professionalism and enthusiasm at all times
About You
- Confident and professional, with excellent communication skills
- Organised and able to manage multiple tasks efficiently
- Customerâfocused with a genuine passion for providing great service
- Comfortable using CRM systems and standard office software
- Positive, proactive, and ready to contribute to a collaborative team environment
- Keen to learn, grow, and develop within a leading national organisation
What You'll Get in Return
- A supportive, friendly team environment
- Opportunities for professional development and career progression
- Competitive salary and benefits package
- 22 days' holiday (plus serviceârelated increases)
- Company pension scheme
- Free parking and regular company events
- The chance to join a passionate, professional team dedicated to safety, quality, and service excellence
Those with an interest in this position can download the full job description here. When making a formal application, interested parties should include a covering letter and CV outlining work history to jobs@simian-risk.com. Applications that do not include this information may be rejected. Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed. We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our preârecruitment checks. Previous applicants are welcome to reapply.
Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme employer: Simian Risk Group
Contact Detail:
Simian Risk Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
â¨Tip Number 1
Get to know the company inside out! Research SIMIAN's values, services, and recent news. This way, when you chat with us, you can show off your knowledge and enthusiasm for what we do.
â¨Tip Number 2
Practice your communication skills! As a Customer Engagement Associate, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
â¨Tip Number 3
Be proactive during your interview! Think of questions that show your interest in the role and how you can contribute to the team. This will help us see your passion for providing great service.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you're genuinely interested in joining our team.
We think you need these skills to ace Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
Some tips for your application đŤĄ
Craft a Friendly Cover Letter: Start your application with a cover letter that reflects your personality! We want to see your enthusiasm for the role and how you can bring that friendly, professional vibe we value at StudySmarter.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Customer Engagement Associate role. We love seeing how your skills match our needs, so donât be shy about showcasing your customer service expertise!
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks efficiently in the past. Weâre looking for someone who can juggle responsibilities like a pro, so let us know how youâve done it before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way to ensure your application gets into our hands quickly, and we canât wait to hear from you!
How to prepare for a job interview at Simian Risk Group
â¨Know the Company Inside Out
Before your interview, take some time to research SIMIAN and its values. Understand their commitment to customer service and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
â¨Showcase Your Communication Skills
As a Customer Engagement Associate, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and friendly responses will help you demonstrate your ability to connect with customers.
â¨Be Organised and Ready to Multi-task
The role requires managing multiple tasks efficiently. During the interview, highlight your organisational skills and provide examples of how you've juggled various responsibilities in previous roles. This will reassure them that you can handle the demands of the position.
â¨Emphasise Your Team Spirit
Since you'll be working closely with the Customer Engagement Lead and other team members, it's important to convey your collaborative nature. Share experiences where you've contributed to a team project or supported colleagues, showcasing your positive attitude and willingness to help.