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- Tasks: Be the friendly face of customer support, guiding clients from enquiry to course completion.
- Company: Join SIMIAN, a leading organisation known for exceptional service and teamwork.
- Benefits: Enjoy a competitive salary, 22 days holiday, and opportunities for career growth.
- Other info: Join a dynamic team dedicated to safety, quality, and excellence.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Confident communicator with a passion for customer service and organisational skills.
The predicted salary is between 25000 - 35000 £ per year.
As a Customer Engagement Associate, you’ll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You’ll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for.
Working closely with the Customer Engagement Lead and wider team, you’ll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.
What You’ll Do
- Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information
- Process bookings and coordinate training schedules efficiently
- Maintain accurate customer records and support reporting requirements
- Liaise with trainers and internal departments to ensure courses run smoothly
- Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks
- Help identify opportunities for cross‑selling or repeat business with existing clients
- Contribute to the continuous improvement of customer service processes
- Represent SIMIAN with professionalism and enthusiasm at all times
About You
- Confident and professional, with excellent communication skills
- Organised and able to manage multiple tasks efficiently
- Customer‑focused with a genuine passion for providing great service
- Comfortable using CRM systems and standard office software
- Positive, proactive, and ready to contribute to a collaborative team environment
- Keen to learn, grow, and develop within a leading national organisation
What You’ll Get in Return
- A supportive, friendly team environment
- Opportunities for professional development and career progression
- Competitive salary and benefits package
- 22 days’ holiday (plus service‑related increases)
- Company pension scheme
- Free parking and regular company events
- The chance to join a passionate, professional team dedicated to safety, quality, and service excellence
Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed. We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre‑recruitment checks.
Locations
Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme employer: Simian Risk Group
Contact Detail:
Simian Risk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
✨Tip Number 1
Get to know the company! Research SIMIAN and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Engagement Associate, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've provided excellent customer service or managed multiple tasks. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at SIMIAN. Don’t forget to include a covering letter that highlights your passion for customer engagement!
We think you need these skills to ace Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme
Some tips for your application 🫡
Craft a Friendly Cover Letter: Start your application with a cover letter that reflects your personality! We want to see your enthusiasm for the role and how you can contribute to our team. Make it clear why you're excited about joining us at StudySmarter.
Tailor Your CV: Don’t just send out the same CV for every job! Highlight your relevant experience and skills that match the Customer Engagement Associate role. Show us how your background makes you a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your communication skills.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Simian Risk Group
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Customer Engagement Associate entails. Familiarise yourself with SIMIAN's services and values so you can speak confidently about how you can contribute to their mission.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice your communication skills. Be ready to demonstrate how you would handle customer enquiries or complaints in a friendly and professional manner during the interview.
✨Be Organised
Prepare for the interview by organising your thoughts and examples of past experiences that showcase your ability to manage multiple tasks efficiently. Bring a notepad with questions you want to ask about the role and the team.
✨Emphasise Team Spirit
Highlight your ability to work collaboratively. Share examples of how you've contributed to a team environment in the past, as this role requires working closely with others to ensure smooth operations.