At a Glance
- Tasks: Support customers by solving complex technical issues and ensuring successful product integration.
- Company: Simera Sense, a leader in Earth observation camera solutions for small satellites.
- Benefits: Competitive salary, remote work options, and opportunities to work on real-world space missions.
- Other info: Mentorship opportunities and a dynamic environment focused on continuous improvement.
- Why this job: Join a collaborative team and tackle challenging system-level problems that make a real impact.
- Qualifications: Bachelor’s degree in Engineering and 5-8 years of relevant experience required.
The predicted salary is between 50000 - 70000 £ per year.
Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. We are seeking a technically confident engineer who enjoys working at the intersection of complex systems, customers, and real-world mission challenges. This position is ideal for someone who thrives on solving complex system-level challenges, leading technical discussions with authority, and ensuring customers successfully integrate, operate, and gain maximum value from Simera’s products.
You will take ownership of high-impact technical issues, contribute to continuous improvement across our support processes and products, and help build a strong, collaborative support culture as we deliver mission-critical solutions in real-world environments. This role is particularly suited to engineers who are comfortable operating beyond a single discipline and enjoy understanding how systems behave in real-world environments.
Job Purpose: Support successful customer mission outcomes by owning complex technical support and system-level integration activities for Simera Sense products, while contributing to the development of a scalable and effective Systems & Mission Support capability.
Responsibilities:
- Financial: Enhance customer satisfaction and retention by resolving technical issues efficiently, reducing repeat problems and support costs, and minimizing escalations through strong first-time resolution.
- Customer: Serve as the primary technical interface for customers, confidently leading complex integration and performance discussions, guiding correct implementation, proactively identifying risks, and owning resolution of high-impact technical issues while communicating effectively across diverse technical audiences.
- Internal: Diagnose and resolve cross-system issues, interpret performance data into actionable insights, and build a deep understanding of Simera product behaviour in real-world mission environments. Take ownership of technically complex or ambiguous problems, driving them through to resolution even when system-level behaviour is not fully understood. Independently manage high-impact technical issues, escalating with clear analysis when necessary, while owning technical direction and coordinating stakeholders to ensure structured resolution and anomaly investigation. Collaborate closely with engineering, production, and commercial teams to clearly communicate customer challenges and align customer needs with internal capabilities to support effective issue resolution. Improve customer support effectiveness by strengthening support, escalation, and knowledge-management processes while documenting solutions, lessons learned, and recurring issues to build robust internal documentation and support materials. Provide technical leadership within the team by mentoring junior members, guiding problem-solving approaches, and strengthening shared ownership of customer support activities.
- Innovation and learning: Embed continuous improvement by capturing and sharing real-world customer feedback with engineering and product teams to enhance product robustness and deliver better customer outcomes.
Required Qualifications: Bachelor’s Degree in Engineering, Systems Engineering, Applied Science, Physics
Required Experience:
- 5–8 years of experience in technical, systems, or engineering roles
- Experience working with complex, multidisciplinary systems (e.g. optics, electronics, software, or integrated products)
- Strong system-level understanding, including interfaces, requirements, and performance trade-offs
- Experience supporting customers or external stakeholders in technical environments
- Exposure to product integration into larger systems
- Experience diagnosing and resolving complex technical issues
- Cross-functional experience working with engineering and production teams
- Some experience mentoring or supporting junior engineers
Recommendations:
- Postgraduate qualification (e.g. MSc, MEng, or equivalent) in Aerospace, Mechanical, Optical, or Systems Engineering, or a related field
- Experience with optical or imaging systems
- Exposure to high-reliability or safety-critical environments (e.g. aerospace, defence, advanced engineering systems)
- Experience operating in environments where system-level responsibility exists without full system ownership
- Experience in customer-facing technical roles
Special requirement(s): Willingness to travel locally and internationally as required. Flexibility to support time-critical customer or technical issues when needed.
What we offer: The opportunity to work on real-world space missions with global customers. A technically challenging role at the intersection of engineering, systems, and customer application. Exposure to complex system-level problems and mission-critical environments. A collaborative team environment with direct impact on product and customer outcomes. Competitive salary and benefits.
Ready to make an impact? Apply now by submitting your CV.
Senior Support Systems Engineer (UK) in Glasgow employer: Simera Sense
Simera Sense is an exceptional employer, offering a dynamic work environment where engineers can thrive on solving complex system-level challenges while contributing to real-world space missions. With a strong focus on collaboration and continuous improvement, employees benefit from competitive salaries, opportunities for professional growth, and the chance to make a significant impact on customer outcomes in a supportive team culture based in Glasgow, Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Systems Engineer (UK) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with current employees at Simera Sense. Building relationships can give us insider info and might just land you an interview.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in technical discussions or workshops related to Earth observation systems. This not only demonstrates your expertise but also shows your passion for the field.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your knowledge of complex systems and be ready to discuss how you've tackled similar challenges in the past. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Simera Sense team.
We think you need these skills to ace Senior Support Systems Engineer (UK) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Support Systems Engineer role. Highlight your experience with complex systems and customer interactions, as these are key to what we’re looking for.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We want to see your thought process and how you approach challenges, especially in real-world environments.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your experiences and avoid jargon unless it's relevant. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Simera Sense
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to complex systems and integration. Be prepared to discuss specific examples from your past experience where you've tackled similar challenges, as this will show your confidence and expertise.
✨Understand the Customer Perspective
Since this role involves a lot of customer interaction, think about how you can demonstrate your ability to empathise with customers. Prepare to share instances where you've successfully resolved technical issues for clients and how you ensured they got maximum value from the products.
✨Show Your Collaborative Spirit
This position requires working closely with various teams. Be ready to talk about your experiences collaborating with engineering, production, and commercial teams. Highlight how you’ve communicated customer challenges effectively and contributed to team success.
✨Emphasise Continuous Improvement
Simera Sense values innovation and learning. Think of examples where you've implemented feedback loops or improved processes based on real-world experiences. This will showcase your commitment to enhancing product robustness and customer outcomes.
