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- Tasks: Build strategic partnerships and help clients achieve their business goals.
- Company: Join a leading FinTech company focused on innovation and collaboration.
- Benefits: Empowering environment, skills development, and opportunities for growth.
- Why this job: Make a real impact by driving customer success and loyalty.
- Qualifications: Strategic thinking, collaboration skills, and a passion for customer success.
- Other info: Diverse applicants encouraged; your unique perspective is valued.
The predicted salary is between 43200 - 72000 £ per year.
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
As our new Principal Customer Success Manager (CSM), you will play a key role in building strategic partnerships with our clients, helping them reach their business outcomes and realize the full value of their investment in SimCorp. This senior level position is ideal for someone who combines strategic thinking with a collaborative mindset and a commitment to customer success. Your responsibilities will include promoting customer loyalty, facilitating expansion, and managing renewals through strategic account planning and regular communication. Working closely with SimCorp’s Sales Manager, you will help grow the use of SimCorp’s solutions across client organizations, often engaging with stakeholders at multiple levels. We welcome applicants from all backgrounds and encourage those who may not meet every requirement to apply—your unique perspective and experience could be just what we need.
What You Will Be Responsible For:
- Promoting Customer Focus
- Co-create and execute account plans to help clients fulfill their goals
- Build and expand networks across client organizations and internally within SimCorp.
- Collaborate cross-functionally with Sales, Go-to-Market, Offer Management, and Client Services to deliver a seamless customer experience.
Principal Customer Sucess Manager employer: SimCorp
Contact Detail:
SimCorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Customer Sucess Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and have some thoughtful questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role and the company.
We think you need these skills to ace Principal Customer Sucess Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've helped clients achieve their goals in the past. We want to see that you genuinely care about making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Principal Customer Success Manager role. Highlight your strategic thinking and collaborative mindset, as these are key traits we value at SimCorp.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s a great way to show your interest in joining our innovative team at SimCorp!
How to prepare for a job interview at SimCorp
✨Know Your Stuff
Before the interview, dive deep into SimCorp's products and services. Understand how they help clients achieve their goals. This knowledge will not only impress your interviewers but also show that you're genuinely interested in contributing to customer success.
✨Showcase Your Collaborative Spirit
Since this role emphasises collaboration, be ready to share examples of how you've successfully worked with cross-functional teams in the past. Highlight specific instances where your teamwork led to positive outcomes for clients or projects.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic thinking abilities. Think about how you would approach account planning and client engagement. Prepare a few scenarios where you’ve turned challenges into opportunities for customer loyalty and growth.
✨Emphasise Your Customer-Centric Approach
Demonstrate your commitment to customer success by sharing stories that illustrate your dedication to understanding and meeting client needs. Discuss how you’ve built relationships and trust with clients, as this is crucial for the Principal Customer Success Manager role.
