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- Tasks: Assist in recruiting volunteers for clinical trials and manage enquiries via phone, email, and social media.
- Company: Join Simbec-Orion, a fast-growing company in clinical research.
- Benefits: Flexible working, competitive pay, and opportunities for career advancement.
- Why this job: Make a real difference in healthcare by helping recruit participants for innovative studies.
- Qualifications: GCSE level education, strong communication skills, and team player mentality.
- Other info: Dynamic work environment with exposure to cutting-edge medical advancements.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Remote in Merthyr Tydfil CF, United Kingdom — GBP Negotiable
About the role
Simbec-Orion is seeking a Contact Centre Associate to join our Enrolment Services team for a 12 month fixed term contract. You will assist in the recruitment of healthy volunteers, patients, and specialist populations in accordance with ethical guidelines and restrictions involved in Clinical Research. You will manage the recruitment of healthy volunteers and patients for studies undertaken in the Clinical Pharmacology Unit at Simbec-Orion and act as a primary contact for new and existing volunteers.
Key Responsibilities
- Manages and responds to all clinical trial enquiries from volunteers made by telephone, email, or social media.
- Pre-screens volunteers according to the protocol criteria for each Clinical Trial to ensure eligibility.
- Provides volunteers with appropriate knowledge, study information, and documentation required for screening and study participation.
- Evaluates volunteer feedback and implements changes where necessary.
- Supports monitoring of Simbec-Orion\’s Volunteer Website and Social Media pages during campaigns.
- Supports with tracking and reporting on key study statistics, including advertising campaigns metrics, volunteer applications, and screening data.
- Assists in managing the volunteer recruitment database, ensuring accurate data entry and confidentiality, including database searches to identify suitable volunteers for upcoming studies.
- Supports in generating procedures to effectively pre-screen and recruit volunteers onto Phase I Clinical Trials.
Skills Required
ESSENTIAL:
- Educated to GCSE level or overseas equivalent
- Excellent communication and interpersonal skills, both verbal and written
- Resilient and adaptable in a fast-paced environment
- Excellent organisation and time management skills with the ability to manage changes to priorities/deadlines
- Proven ability to work effectively in a team environment or independently as required
- Strong computer skills including MS-Office (Excel, Word, Teams)
DESIRABLE:
- Educated to A-Level or Equivalent (BTEC/ HND/NVQ) or overseas equivalent
- Experience running social media campaigns (Facebook, Twitter, Instagram)
- Understanding of GDPR when handling personal information
- Experience working with Standard Operating Procedures
Why you should join us
Simbec-Orion is growing fast. We are looking for the best people from all areas of clinical development to join our team. We are dedicated to bringing the latest advances in science to market, exposing you to innovative new drugs in patient populations with serious unmet medical needs. You will work with experts from all disciplines under the same roof and have opportunities to advance in challenging therapeutic areas in rare disease, oncology, or at our clinical pharmacology site or laboratory services.
Keywords: Merthyr Tydfil jobs
Closed Date: 2025-11-02
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Contact Centre Associate employer: Simbec-Orion
Contact Detail:
Simbec-Orion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the clinical research field. A personal recommendation can go a long way in landing that Contact Centre Associate role.
✨Tip Number 2
Prepare for those interviews! Research Simbec-Orion and understand their mission and values. Be ready to discuss how your skills align with their needs, especially around communication and organisation.
✨Tip Number 3
Show off your social media savvy! If you’ve got experience running campaigns, bring it up during interviews. Highlight how you can help manage their Volunteer Website and social media presence effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Simbec-Orion team.
We think you need these skills to ace Contact Centre Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Associate role. Highlight your communication skills and any relevant experience in clinical research or volunteer recruitment. We want to see how you fit into our team!
Show Off Your Skills: Don’t forget to mention your computer skills, especially with MS-Office. If you've got experience with social media campaigns, let us know! We love seeing candidates who can bring extra value to our Enrolment Services team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Simbec-Orion
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Associate. Familiarise yourself with the recruitment process for clinical trials and the ethical guidelines involved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires excellent communication, be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and think of examples where you've successfully communicated complex information to others.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about times when you've had to manage multiple priorities or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Teamwork Experience
Since the role involves working both independently and as part of a team, be ready to discuss your experiences in both settings. Share specific examples of how you've collaborated with others to achieve a common goal, and how you adapt your approach based on the team's needs.