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- Tasks: Provide technical support and troubleshoot issues for clients in a hybrid role.
- Company: Join a growing international software company focused on technology and innovation.
- Benefits: Enjoy a flexible work environment with opportunities for remote work and occasional travel.
- Why this job: Gain hands-on experience in tech support while working with a dynamic, multi-disciplinary team.
- Qualifications: Must have strong analytical skills and a BSc in Computer Science or related field.
- Other info: Full training provided; must have the right to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
A growing international software company seeks a Tech Support Engineer withinvestigative mindset and theability to work in a small, technology-led, multi-disciplinary environment. Role Description This is a full-time hybrid role for a Systems Technical Support Engineer, specializing in server and automation software. Prior knowledge of the specific software is not essential, as full training and mentoring will be provided. Responsibilities include providing technical and analytical support to clients, troubleshooting and resolving issues on installations, migrations, and upgrades. You are a quick thinker, capable of troubleshooting with clients using log files and SQL Server/SQL Server Management Studio. In addition, you will be involved with license generation, technical writing, reporting, and supporting the international development team with faults and bugs. As a first-line Support Engineer, you will primarily communicate with clients via email or online, ensuring customer satisfaction. The role is based in Reigate, UK, with some flexibility for remote work. Occasional international travel may be required. Qualifications Technical support and troubleshooting skills Excellent analytical skills Customer support and satisfaction skills Experience in the petroleum industry is a plus Excellent written and verbal communication skills Familiarity with SQL Server/SQL Server Management Studio/PI database BSc in Computer Science, relevant Engineering, Petroleum Technology, or related field Personal Qualities Ability to work independently in a small team Proactive with a sense of responsibility Ability to deliver high-quality results under tight deadlines Problem-solving skills Ability to learn quickly Ability to collaborate with software developers to improve functionality Creative and out-of-the-box thinking PLEASE NOTE: You must have right to work in the UK, without restrictions.
Systems Technical Support Engineer employer: Simba Talent
Contact Detail:
Simba Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Technical Support Engineer
✨Tip Number 1
Familiarize yourself with SQL Server and SQL Server Management Studio. Even if you don't have prior experience, showing a willingness to learn and understanding the basics can set you apart during the interview process.
✨Tip Number 2
Highlight any previous experience in technical support or customer service roles. Emphasizing your ability to troubleshoot and resolve issues will demonstrate that you have the right mindset for this position.
✨Tip Number 3
Prepare to discuss how you've handled challenging situations in the past. Being able to share specific examples of problem-solving and analytical thinking will showcase your skills effectively.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their software and the industry they operate in will help you ask insightful questions and show your genuine interest during the interview.
We think you need these skills to ace Systems Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Systems Technical Support Engineer position. Highlight the key responsibilities and qualifications that resonate with your experience and skills.
Tailor Your CV: Customize your CV to emphasize your technical support and troubleshooting skills. Include any relevant experience with SQL Server or similar technologies, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your investigative mindset and problem-solving abilities. Mention your willingness to learn and adapt, as well as your enthusiasm for working in a technology-led environment.
Highlight Communication Skills: Since the role involves client communication, make sure to highlight your excellent written and verbal communication skills in both your CV and cover letter. Provide examples of how you've successfully supported clients in the past.
How to prepare for a job interview at Simba Talent
✨Show Your Analytical Skills
Be prepared to discuss your analytical approach to problem-solving. Share examples of how you've successfully troubleshot issues in the past, especially if they involved log files or SQL Server.
✨Demonstrate Customer Support Experience
Highlight any previous experience in customer support roles. Discuss how you ensured customer satisfaction and resolved client issues effectively, as this role heavily relies on communication with clients.
✨Familiarize Yourself with Relevant Technologies
Even though prior knowledge of specific software isn't essential, it’s beneficial to familiarize yourself with SQL Server and SQL Server Management Studio. This will show your proactive attitude and willingness to learn.
✨Emphasize Team Collaboration
Discuss your ability to work independently but also emphasize your experience collaborating with teams, particularly with software developers. This is crucial for improving functionality and resolving bugs.
