Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support European import activities and ensure smooth logistics operations.
- Company: Join Simarco, an award-winning international logistics provider.
- Benefits: Competitive salary, 25 days leave, pension scheme, and discounts.
- Why this job: Make a real impact in a fast-paced logistics environment.
- Qualifications: Customer service or admin experience; knowledge of import regulations preferred.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Stoke on Trent
Salary: Market Leading
Hours: Monday to Friday 37.5 hours per week
Simarco is an award‑winning international logistics provider, driven by a deep understanding of the fast‑paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.
Due to continued growth, we are currently seeking a European Import Administrator to join our European Operations team. This is a key administrative role providing essential support to ensure the smooth and efficient running of our European import activities. This position is well suited to an organised and detail‑focused individual who thrives in a structured environment and enjoys working through daily operational tasks within a fast‑paced logistics setting.
From managing daily tasks to coordinating with clients, overseas agents, hauliers, and internal teams, you’ll be the go‑to person ensuring every import runs smoothly, on time, and remains fully compliant.
Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!
Key Skills And Qualifications To Succeed In This Role
- Experience working in a customer service or administrative role (essential)
- European planning experience within an import/export environment
- Knowledge of import customs regulations and procedures, including T1/T2 documentation
- Customer service experience within the freight forwarding industry (desirable)
- Logistics experience and confidence liaising with European partners
- Strong organisational skills with excellent attention to detail
- Good written and verbal communication skills
- GCSE English and Maths at pass grade (or equivalent)
Key Duties & Responsibilities
- Arrange cargo collections across Europe and take cargo bookings from customers
- Liaise with European partners and agencies, building strong service relationships
- Check and verify commercial invoices
- Liaise with customers, internal customs teams, warehouse teams and in‑house transport
- Quote for European import shipments and arrange domestic delivery notes for transport
- Ensure effective internal communication between Customs, Transport and Warehouse teams
- Accurately enter shipment details, charges and costs into the Transport Management System (TMS)
- Prepare unloading lists for the warehouse and ensure customer service objectives are achieved
- Maintain a full understanding of ISO and AEO systems
- Apply hazardous goods knowledge where required
- Resolve customer queries and complaints in a professional and timely manner
- Respond to customer communications via email and telephone
We Can Offer You
- A highly competitive salary
- 25 days annual leave, plus 8 bank holidays
- Company Pension Scheme
- Discount platform including top high street retailers
- Full training and support
- Cycle to work & Tusker car scheme
- Regular engagement initiative including treat days!
- Learning Management System for continuous learning
- Mental health forum in place to support with wellbeing
- Simarco Stars recognition & rewards
Apply today to join a company where your logistics knowledge and customer‑focused approach will make a real impact within European import operations. Simarco International is committed to fostering a diverse, inclusive, and respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.
Import Administrator in Stoke-on-Trent employer: Simarco International Ltd
Contact Detail:
Simarco International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Administrator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Simarco or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of import customs regulations and procedures. Being able to discuss T1/T2 documentation confidently will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in a fast-paced environment. This will demonstrate that you can handle the daily operational tasks of the Import Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Simarco.
We think you need these skills to ace Import Administrator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration, especially in logistics. We want to see how your skills align with the role of European Import Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your background makes you a perfect fit for our team. Remember, we love a good story, so share your journey with us!
Show Off Your Attention to Detail: As an Import Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the care you’ll bring to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Simarco family!
How to prepare for a job interview at Simarco International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of import customs regulations and procedures, especially T1/T2 documentation. Being able to discuss these topics confidently will show that you're serious about the role and understand the logistics landscape.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything running smoothly, as this will resonate well with the interviewers.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You might be asked to explain complex processes or resolve hypothetical customer queries, so being clear and concise will demonstrate your ability to liaise effectively with clients and teams.
✨Emphasise Teamwork
Simarco values collaboration, so be ready to discuss how you've worked in a team environment. Share specific instances where you built strong relationships with colleagues or external partners, as this will highlight your fit within their culture of communication and accountability.
