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- Tasks: Support European import activities and ensure smooth logistics operations.
- Company: Award-winning international logistics provider with a focus on innovation.
- Benefits: Competitive salary, 25 days leave, pension scheme, and discounts.
- Why this job: Join a dynamic team and make a real impact in global trade.
- Qualifications: Customer service or admin experience; knowledge of import regulations preferred.
- Other info: Inclusive culture with opportunities for growth and well-being support.
The predicted salary is between 28800 - 42000 £ per year.
Location: Stoke on Trent
Salary: Market Leading
Hours: Monday to Friday 37.5 hours per week
Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.
Due to continued growth, we are currently seeking a European Import Administrator to join our European Operations team. This is a key administrative role providing essential support to ensure the smooth and efficient running of our European import activities.
This position is well suited to an organised and detail-focused individual who thrives in a structured environment and enjoys working through daily operational tasks within a fast-paced logistics setting. From managing daily tasks to coordinating with clients, overseas agents, hauliers, and internal teams, you'll be the go-to person ensuring every import runs smoothly, on time, and remains fully compliant.
Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!
The Simarco Culture and values:
- Communication
- Innovation
- Accountability
- Integrity
Key Skills and Qualifications to succeed in this role:
- Experience working in a customer service or administrative role (essential)
- European planning experience within an import/export environment
- Knowledge of import customs regulations and procedures, including T1/T2 documentation
- Customer service experience within the freight forwarding industry (desirable)
- Logistics experience and confidence liaising with European partners
- Strong organisational skills with excellent attention to detail
- Good written and verbal communication skills
- GCSE English and Maths at pass grade (or equivalent)
Key duties & Responsibilities:
- Arrange cargo collections across Europe and take cargo bookings from customers
- Liaise with European partners and agencies, building strong service relationships
- Check and verify commercial invoices
- Liaise with customers, internal customs teams, warehouse teams and in-house transport
- Quote for European import shipments and arrange domestic delivery notes for transport
- Ensure effective internal communication between Customs, Transport and Warehouse teams
- Accurately enter shipment details, charges and costs into the Transport Management System (TMS)
- Prepare unloading lists for the warehouse and ensure customer service objectives are achieved
- Maintain a full understanding of ISO and AEO systems
- Apply hazardous goods knowledge where required
- Resolve customer queries and complaints in a professional and timely manner
- Respond to customer communications via email and telephone
We can offer you:
- A highly competitive salary
- 25 days annual leave, plus 8 bank holidays
- Company Pension Scheme
- Discount platform including top high street retailers
- Full training and support
- Cycle to work & Tusker car scheme
- Regular engagement initiative including treat days!
- Learning Management System for continuous learning
- Mental health forum in place to support with well being
- Simarco Stars recognition & rewards
Apply today to join a company where your logistics knowledge and customer-focused approach will make a real impact within European import operations.
Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.
Import Administrator in Stoke-on-Trent employer: Simarco International Limited
Contact Detail:
Simarco International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Administrator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Simarco or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of import customs regulations and procedures. Being able to discuss T1/T2 documentation confidently will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in a fast-paced environment. This will demonstrate that you can handle the daily operational tasks of the Import Administrator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Simarco, where we value dedication and professionalism.
We think you need these skills to ace Import Administrator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Import Administrator role. Highlight your experience in customer service and any relevant logistics or import/export knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your attention to detail and organisational skills, as these are key for us.
Show Off Your Communication Skills: Since this role involves liaising with various teams and clients, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company culture!
How to prepare for a job interview at Simarco International Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of import customs regulations and procedures, especially T1/T2 documentation. Being able to discuss these topics confidently will show that you're serious about the role and understand the logistics landscape.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where your organisational skills made a difference. Whether it was managing multiple tasks or coordinating with different teams, having specific stories ready will help demonstrate your fit for this structured role.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to prepare for common interview questions by rehearsing your answers out loud, focusing on how you can effectively liaise with clients and partners.
✨Embrace the Company Culture
Familiarise yourself with Simarco's core values: Integrity, Communication, Accountability, and Innovation. Think about how your personal values align with theirs and be ready to share how you embody these principles in your work.
