Credit Controller in Essex, Witham

Location: Witham, Essex

Salary: Competitive

Hours: Monday to Friday/9am to 5.30pm

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

We are seeking an experienced and proactive Credit Controller to join our Finance team. This is a key role responsible for managing a portfolio of customer accounts, controlling credit risk, and ensuring the timely collection of outstanding debt to support healthy cashflow across the business.

You will manage both new and existing customer accounts, carry out credit checks, oversee VAT and duty-related debts, and work closely with sales, operations and finance teams to resolve queries and disputes efficiently and professionally.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture and values:

• Communication
• Innovation
• Accountability
• Integrity

Key Skills and Qualifications to succeed in this role:

• Proven credit control skills, including experience managing a portfolio of customer accounts and collecting outstanding debt
• Previous experience in a Credit Controller or Accounts Receivable role
• Demonstrable experience reducing aged debt and improving cashflow
• Solid understanding of accounts receivable processes, including invoicing, credit notes, VAT principles and payment terms
• Strong communication and negotiation skills, with the ability to manage disputes and customer escalations professionally
• Excellent organisational and time-management skills with high attention to detail and accuracy
• Strong interpersonal skills and the ability to work collaboratively with sales, operations and finance teams
• Ability to work independently, prioritise workload effectively and meet deadlines
• Ability to maintain financial controls in line with company policies and procedures
• Experience within a logistics or transport environment would be an advantage
• Confident user of Microsoft Word and Excel (entry level or above)

Key duties & Responsibilities:

• Manage a portfolio of customer accounts, ensuring outstanding debts are collected in line with agreed payment terms
• Carry out credit checks for new and existing customers using Creditsafe
• Set up and maintain customer accounts, credit limits and payment terms
• Proactively chase overdue invoices via telephone and email
• Issue monthly customer statements by email
• Manage disputed invoices and complex account queries through to resolution
• Liaise with internal departments, including Sales and Operations, to resolve issues and manage escalations
• Ensure all customer communications are accurately recorded in the in-house system
• Keep actions up to date and diarise follow-ups, including promises to pay and debt letters
• Review and monitor credit limits regularly and work to ensure debtor days remain below 60 and actively reduce aged debt
• Support the Financial Controller with general administrative and filing duties

We can offer you:

• A highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform including top high street retailers
• Full training and support
• Cycle to work & Tusker car scheme
• Regular engagement initiative
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Simarco Stars recognition & rewards

Simarco takes pride in being a great place to work, offering excellent training and career development opportunities. Join our team apply today!

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.