Principal Customer Sucess Manager in London

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

As our new Principal Customer Success Manager (CSM), you will play a key role in building strategic partnerships with our clients, helping them reach their business outcomes and realize the full value of their investment in SimCorp. This senior level position is ideal for someone who combines strategic thinking with a collaborative mindset and a commitment to customer success. Your responsibilities will include promoting customer loyalty, facilitating expansion, and managing renewals through strategic account planning and regular communication. Working closely with SimCorp's Sales Manager, you will help grow the use of SimCorp's solutions across client organizations, often engaging with stakeholders at multiple levels.

We welcome applicants from all backgrounds and encourage those who may not meet every requirement to apply—your unique perspective and experience could be just what we need.

WHAT YOU WILL BE RESPONSIBLE FOR

• Promoting Customer Focus
• Co-create and execute account plans to help clients fulfill their goals
• Build and expand networks across client organizations and internally within SimCorp.
• Collaborate cross-functionally with Sales, Go-to-Market, Offer Management, and Client Services to deliver a seamless customer experience.
• Client & Customer Management
• Lead strategic engagements and maintain high levels of customer satisfaction and loyalty.
• Own the governance model and Quarterly Business Review (QBR) process.
• Cultivate long-term relationships with senior stakeholders and demonstrate value realization.
• Manage expectations and support business case formulation and deal shaping.
• Driving Customer Adoption
• Define measurable KPIs aligned with client goals and track progress.
• Coordinate internal and client-side specialists to improve adoption.
• Supporting Renewals
• Drive adoption throughout the subscription lifecycle to secure positive NRR.
• Identify strategic business outcomes and transformation initiatives.
• Spot optimization opportunities and position new solutions to enhance client value.
• Collaborate with Sales on renewals, providing success stories and references.

WHAT WE VALUE

• Solid understanding of Investment Management / Buy-side Technology and the Asset Management or Asset Owner value chain.
• Experience in Customer Success Planning and Adoption Strategy.
• Ability to affect business process and operating model decisions.
• Highly customer focused with commercial insight.
• Proficient communication and stakeholder management skills.
• Focused on outcomes with well-developed skills in organization and problem resolution.
• Ability to maintain concentration and composure in difficult scenarios.
• Fluency in English.

We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive. If you're motivated by helping clients succeed and want to grow your career in a supportive and dynamic team, we'd be pleased to hear from you.

BENEFITS

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work-life balance: flexible working hours and a hybrid model. SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. SimCorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.