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- Tasks: Engage with customers via phone, email, and chat to solve their queries.
- Company: Join Sim & Skills, a fast-growing leader in healthcare simulation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and 25 days holiday.
- Why this job: Be part of a supportive team that values your growth and offers real development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and problem-solving skills.
- Other info: Flexible training provided, and a chance to make a real impact in healthcare.
The predicted salary is between 24000 - 28000 £ per year.
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Customer Service Specialist Join the Fastest-Growing Team in Healthcare Simulation!
Chesterfield, UK | MondayFriday, 9am5pm (37.5 Hours/Week) | £24,000£28,000 + 5% Annual Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas
About The Customer Service Specialist Role
Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills, we help healthcare professionals succeed by providing cutting-edge simulation equipment. Were growing fast, that means we need amazing people like you to grow with us.
Were on the lookout for a Customer Service Specialist; someone whos organised, helpful, a great communicator, and ready to learn. You dont need loads of experience, well train you up and support you all the way.
Key Responsibilities of the Customer Success Specialist::
- Chatting with our customers via phone, email, and live chat
- Helping people solve problems and answering questions about our products
- Processing orders and keeping customers updated on delivery times
- Creating purchase orders and talking to suppliers to make sure everything runs smoothly
- Learning about our awesome products so you can help customers get the best out of them
- Spotting opportunities and handing leads over to our sales team
- Keeping things organised with accurate notes and reports
- Occasionally helping in the warehouse (yes, that includes lifting a few boxes dont worry, well show you how)
What Were Looking For
- A friendly, confident communicator
- Someone with a sharp eye for detail
- A self-starter who loves solving problems
- A team player with a can-do attitude
- Comfortable using a computer (well train you on the rest)
- No need for years of experience if youre reliable, curious, and excited to learn, we want to hear from you.
What Youll Get
- A salary of £24,000£28,000 depending on experience
- Up to 5% annual bonus
- 5% employer pension contribution
- Full private healthcare, dental, optical & critical illness insurance
- 24/7 GP access
- 25 days holiday + bonus days at Christmas
- A close-knit, ambitious team wholl have your back
- Real development opportunities as we grow
At Sim & Skills, we believe in attitude over experience. If youve got the drive to succeed, well give you everything you need to get there. Everyone is welcome here were building a company where you can do the best work of your life.
APPLY NOW for immediate consideration.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Success Specialist employer: Sim & Skills
Contact Detail:
Sim & Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with the healthcare simulation industry. Understanding the products and services offered by Sim & Skills will help you engage with customers more effectively and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves chatting with customers via phone, email, and live chat, consider role-playing scenarios with friends or family to build your confidence in handling various customer interactions.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or helped others. This will highlight your self-starter attitude and can-do spirit that Sim & Skills values.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with people who work at Sim & Skills or in similar roles can provide insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Success Specialist role. Emphasise your communication skills, problem-solving abilities, and any customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Sim & Skills and how your values align with their mission of helping healthcare professionals.
Showcase Your Soft Skills: In your application, highlight your soft skills such as being a friendly communicator, attention to detail, and a can-do attitude. Provide examples of how you've demonstrated these traits in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sim & Skills
✨Show Your Communication Skills
As a Customer Success Specialist, you'll be chatting with customers regularly. Make sure to demonstrate your friendly and confident communication style during the interview. Practice answering questions clearly and concisely, and don't hesitate to ask clarifying questions if needed.
✨Highlight Your Problem-Solving Abilities
The role requires a self-starter who loves solving problems. Prepare examples from your past experiences where you've successfully resolved issues or helped others. This will show that you have the right mindset for the job.
✨Emphasise Your Attention to Detail
With responsibilities like processing orders and keeping accurate notes, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, whether through double-checking your tasks or using organisational tools.
✨Express Your Willingness to Learn
Since the company values attitude over experience, make it clear that you're eager to learn and grow. Share any instances where you've quickly picked up new skills or knowledge, and express your excitement about the training opportunities available.
