At a Glance
- Tasks: Lead operations to enhance efficiency and improve systems in a dynamic law firm.
- Company: A growing Singapore law firm with a collaborative and innovative culture.
- Benefits: Autonomy to implement ideas, leadership role, and opportunity for impactful work.
- Other info: Fast-paced environment with diverse responsibilities and continuous improvement focus.
- Why this job: Make a real difference by streamlining processes and driving organisational success.
- Qualifications: Experience in operations management; problem-solving and leadership skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
About Us
We are a growing Singapore law firm with more than 20 professionals, including lawyers, paralegals and corporate support staff.
We act in complex commercial disputes, shareholder disputes, employment matters and corporate advisory work.
As we continue to grow, we are looking for an exceptional Operations Manager to ensure that the firm runs efficiently, systems continue to improve, and our lawyers can focus on delivering outstanding legal services.
This is not a traditional office administration role.
On top of office administration, we are looking for someone who enjoys solving problems, improving systems, leading people and driving execution.
If you enjoy creating order out of complexity, building efficient processes and making organisations perform better, we would like to hear from you.
The Role
Your primary responsibility is simple
Make the firm run better every month.
You will oversee the firm’s operations from end to end, identify bottlenecks, improve systems, ensure accountability and free up the Managing Director’s time to focus on clients, strategy and business development.
You will work closely with the firm’s directors and support staff and will have the authority to improve processes across the organisation.
This is a leadership role.
Key Responsibilities
1. Operations & Office Management
Take ownership of the firm’s day-to-day operations, including
- HR administration
- Office administration
- Facilities management
- Vendor management
- Finance coordination
- Procurement
- Office policies
- General operational matters
Your objective is that the office operates smoothly without constant management intervention.
2. Legal Operations & Workflow
Work closely with our lawyers and client care team to improve the entire legal workflow.
This includes
- Client onboarding
- Conflict checks
- Matter opening
- File allocation
- Workflow tracking
- Administrative support
- Billing coordination
- Matter closing
- Client feedback
- Google Reviews
You will continuously improve our systems so that administrative work is reduced while maintaining an excellent client experience.
3. Work Allocation & Capacity Planning
Maintain visibility over
- Incoming enquiries
- New matters
- Lawyer availability
- Team capacity
- Areas of expertise
- Workload distribution
You will ensure work is allocated fairly, efficiently and according to the firm’s priorities.
4. Billing & Financial Discipline
Work with the Directors to ensure
- matters are billed promptly
- monthly billing targets are achieved
- billing bottlenecks are removed
- internal revenue reporting is accurate
You will help develop systems that improve billing consistency and financial performance.
5. Continuous Improvement
We expect our systems to improve continuously.
You will
- identify operational bottlenecks
- redesign inefficient processes
- implement better systems
- monitor implementation
- measure outcomes
- ensure improvements are sustained
Good enough is not good enough.
6. Team Performance
Work with the Managing Director and Directors to
- improve accountability
- follow up on action items
- ensure operational decisions are implemented
- monitor progress
- keep projects moving forward
- 7. Work From Home & Productivity
Review and improve our hybrid work arrangements.
Ensure they
- support productivity
- maintain accountability
- provide flexibility where appropriate
- meet the firm’s operational needs
- 8. Strategic Projects
From time to time, you will lead projects such as
- annual planning
- staff engagement initiatives
- firm events
- technology implementation
- AI adoption
- workflow redesign
- operational dashboards
- performance reporting
No two months will look exactly the same.
What We’re Looking For
We’re looking for someone who
- has successfully managed operations in a professional services or SME environment
- enjoys solving complex operational problems
- takes ownership without waiting to be told
- is organised and highly disciplined
- is comfortable making decisions
- communicates confidently with professionals and senior management
- can influence people without creating unnecessary conflict
- enjoys improving systems rather than maintaining the status quo
- is highly accountable and follows through
Experience in a law firm is helpful but not essential .
You Will Thrive Here If You...
- naturally organise people and processes
- dislike inefficiency
- enjoy improving systems
- like using KPIs and dashboards
- enjoy leading change
- are proactive rather than reactive
- believe every process can be improved
You Probably Won’t Enjoy This Role If...
- you prefer being given detailed instructions
- you are uncomfortable making decisions
- you avoid difficult conversations
- you prefer maintaining existing systems instead of improving them
- you are looking for a purely administrative position
- What Success Looks Like
Within your first year, we expect you to
- create smoother operational workflows
- improve file allocation and visibility
- reduce administrative bottlenecks
- improve billing discipline
- implement better operational reporting
- improve accountability across teams
- streamline client onboarding and matter closure
- introduce meaningful operational improvements across the firm
Most importantly, you will create an organisation that is more efficient, more accountable and better positioned for continued growth.
Why Join Us?
This is an opportunity to play a key leadership role in a growing professional services firm.
You will have the autonomy to improve systems, implement new ideas and make a genuine impact on how the organisation operates.
If you enjoy building high-performing organisations and making things work better every day, we would love to hear from you.
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Head of Operations employer: SILVESTER LEGAL LLC
Join our dynamic Singapore law firm as the Head of Operations, where you will play a pivotal role in enhancing our operational efficiency and driving continuous improvement. We foster a collaborative work culture that values innovation and accountability, offering you the autonomy to implement impactful changes while supporting your professional growth. With a focus on leadership and problem-solving, this position provides a unique opportunity to shape the future of our firm in a vibrant and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
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We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of SILVESTER LEGAL LLC. Make it personal – we want to get to know you!
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How to prepare for a job interview at SILVESTER LEGAL LLC
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with SILVESTER LEGAL LLC, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at SILVESTER LEGAL LLC, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for SILVESTER LEGAL LLC could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at SILVESTER LEGAL LLC as they’re likely seeking a candidate who can enhance their workplace culture.
