At a Glance
- Tasks: Lead and grow key client partnerships while driving digital growth strategies.
- Company: Award-winning digital experience agency with a focus on innovation and collaboration.
- Benefits: Strong compensation, flexible schedules, unlimited PTO after 5 years, and regular team events.
- Other info: Join a fun, collaborative team that values career growth and creative freedom.
- Why this job: Make a real impact by helping clients achieve their digital goals in a dynamic environment.
- Qualifications: 5-8 years in account management or digital marketing, strong communication skills, and a client-first mindset.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a strategic, relationship-driven Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth. You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.
What You'll Do
- Manage a portfolio of 10 - 12 high-value client accounts
- Build strong, trusted relationships with client stakeholders at all levels
- Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
- Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings
- Partner with clients to define long-term, multi-year visions for platform growth and evolution
- Identify client pain points and opportunities, translating them into actionable solutions
- Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables
- Coordinate estimates and proposals with internal teams and client stakeholders
- Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities
- Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget
- Manage and communicate scope documentation and statements of work
- Stay informed on industry trends, emerging technologies, and best practices relevant to client needs
- Maintain accurate reporting and account documentation using Salesforce and other internal tools
- Represent SilverTech with professionalism, responsiveness, and a strong client-first mindset
Benefits
- Strong compensation package
- Competitive health packages
- 401k + company match
- Flexible schedules
- Hybrid workweek
- Unlimited PTO after 5 years
- Your birthday off
- Regular learning & development opportunities
- Monthly company-provided lunches
- A fun, collaborative, and innovative team that actually likes working together
- Cutting-edge technology and creative freedom
- Regular crew events, outings, and more!
We believe in career growth and will help you get where you want to go.
What You Need to Succeed
- Bachelor’s degree preferred (marketing, information technology, or related field)
- 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
- Proven success managing a $3–5M book of business
- Experience working on large-scale, web-based or digital solutions
- Strong business analysis skills with the ability to define client requirements and success criteria
- Exceptional client service orientation with strong verbal and written communication skills
- Ability to collaborate effectively across cross-functional teams
- Experience communicating strategy and recommendations to senior stakeholders
- Prior consulting or business analysis experience is a plus
Working Location & Travel
This job operates in one of our three professional office environments and/or remote work location (Home office). Travel is required as necessary.
Who We Are
We are an award-winning digital experience agency, with offices in New Hampshire and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth.
Our Vision
To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence.
Our Values
- Professional – “Deliver Excellence”: We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high-quality results for our clients.
- Passionate – “Explore Possibilities”: We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions.
- Authentic – “Be True”: We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing.
- Connected – “Stronger Together”: We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone.
- Autonomous – “Own the Outcome”: We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive.
SilverTech, Inc. is an equal opportunity employer.
Account Director in Cleveland employer: SilverTech
SilverTech is an exceptional employer that fosters a collaborative and innovative work culture, offering a strong compensation package, competitive health benefits, and unlimited PTO after five years. With a focus on employee growth, the company provides regular learning opportunities and encourages autonomy, allowing team members to thrive while working on cutting-edge technology in a supportive environment. Located in New Hampshire and Ohio, SilverTech is dedicated to building enduring client partnerships and delivering excellence in digital solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Cleveland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and challenges so you can speak directly to how you can help them grow. Tailor your pitch to show you're the perfect fit for their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Account Director in Cleveland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing high-value accounts and your ability to build strong client relationships, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your success in account management. Use numbers and examples to illustrate how you’ve driven growth or solved client challenges in the past.
Be Authentic:Let your personality shine through in your application. We value authenticity, so don’t be afraid to show who you are and what makes you passionate about this role and the industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SilverTech
✨Know Your Clients
Before the interview, research SilverTech's key clients and their industries. Understanding their business challenges and how SilverTech's services can address them will help you demonstrate your strategic thinking and relationship-building skills.
✨Prepare for QBRs
Since you'll be leading Quarterly Business Reviews, practice discussing how to set goals, assess performance, and identify future opportunities. Be ready to present a mock QBR to showcase your ability to communicate effectively with stakeholders.
✨Showcase Your Experience
Highlight your past experience managing high-value accounts and any successful strategies you've implemented. Use specific examples that illustrate your ability to drive digital growth and solve client pain points.
✨Emphasise Collaboration
SilverTech values teamwork, so be prepared to discuss how you've collaborated with cross-functional teams in the past. Share examples of how you’ve worked with sales, delivery, and leadership to achieve client goals and ensure project success.
