At a Glance
- Tasks: Oversee ticketing operations to maximise revenue and enhance customer experience.
- Company: Join a dynamic team at Silverstone, focused on sustainability and innovation.
- Benefits: Competitive salary, exciting work environment, and opportunities for professional growth.
- Other info: Join a passionate team committed to making a positive impact.
- Why this job: Be part of an exciting journey to shape the future of ticketing at a renowned venue.
- Qualifications: Experience in ticketing operations and strong customer service skills.
The predicted salary is between 36000 - 60000 € per year.
Our Commercial department is full of go-getters, and we are racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And there has never been a more exciting time to join as we accelerate into the future.
JOB PURPOSE
The Ticketing Manager oversees all ticketing operations for the club/event to maximise revenue, deliver a seamless customer experience, and ensure compliance with governing body regulations. The role manages matchday ticketing, season ticket programmes, membership schemes, access control, and customer service processes.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Key Responsibilities
- Ticketing Strategy
Ticketing Manager employer: Silverstone
At Silverstone, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability and employee growth is reflected in our diverse initiatives and strategic partnerships, providing ample opportunities for professional development. Join us in a vibrant environment where your contributions directly impact our mission to enhance customer experiences and drive profitability.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see your passion for sustainability and customer experience shine through. Practice common interview questions and think about how your skills align with their vision.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your ticketing knowledge or customer service expertise during the interview. We love seeing candidates who can think on their feet and bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for go-getters who are ready to join us on this exciting journey at Silverstone.
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about ticketing and making events unforgettable. Share any relevant experiences that highlight your passion for customer service and event management.
Tailor Your CV:Make sure your CV is tailored specifically for the Ticketing Manager role. Highlight your experience in ticketing operations, customer service, and any strategic initiatives you've been part of. We love seeing how your skills align with our vision at Silverstone!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Silverstone!
How to prepare for a job interview at Silverstone
✨Know Your Ticketing Stuff
Make sure you brush up on ticketing operations and strategies. Familiarise yourself with the latest trends in ticket sales, customer experience, and compliance regulations. This will show that you're not just interested in the role but also passionate about making a difference.
✨Showcase Your Customer Focus
Since the role is all about delivering a seamless customer experience, be ready to share examples of how you've improved customer service in previous roles. Think about specific initiatives you've led or been part of that enhanced customer satisfaction.
✨Demonstrate Strategic Thinking
Prepare to discuss how you would approach ticketing strategy at Silverstone. Consider how you can contribute to their vision of sustainability and diversification. Bring ideas to the table that align with their goals and show that you can think ahead.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, expect questions around governing body regulations. Brush up on relevant laws and standards in ticketing, and be prepared to discuss how you would ensure adherence in your operations.
