Ticketing Manager in Silverstone

Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds‑eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And there has never been a more exciting time to join as we accelerate into the future.

Job Purpose

The Ticketing Manager oversees all ticketing operations for the club/event to maximise revenue, deliver a seamless customer experience, and ensure compliance with governing body regulations. The role manages matchday ticketing, season ticket programmes, membership schemes, access control, and customer service processes. Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities

• Ticketing Strategy & Sales: Develop and execute the annual ticketing strategy to drive revenue and attendance. Manage season ticket campaigns, renewals, membership programmes, and single‑match sales. Optimise pricing, promotions, and segmentation in collaboration with commercial leadership. Monitor sales performance and provide regular forecasting and reporting.
• Operational Management: Oversee the end‑to‑end setup of all ticketing events, including seating plans, allocation, categories, and pricing. Coordinate ticket allocation for home and away fixtures, tournaments, and special events. Lead matchday ticketing operations, including staffing, troubleshooting, and access control oversight. Ensure smooth integration between ticketing systems, CRM, and access hardware.
• Customer Experience & Service: Maintain high levels of customer satisfaction across all ticketing touchpoints. Handle escalated customer queries and complaints professionally. Oversee customer communications related to ticketing—including pre‑match information, announcements, and service updates.
• Compliance & Governance: Ensure compliance with league, governing body, and safety/security regulations. Manage data accuracy and GDPR compliance across ticketing databases. Liaise with Safety Officer, Security teams, and venue operations on access planning and accreditation.
• System & Vendor Management: Act as the primary point of contact for the ticketing system provider. Maintain system integrity, troubleshooting, and configuration. Lead system upgrades, new feature adoption, and process improvements.
• Team Leadership: Manage the ticketing team, including training, performance management, and matchday staffing. Build a culture of excellent customer service and operational efficiency.

Performance Responsibilities

Performance will be monitored against the following: Objectives set through the Personal Development Review (PDR) process.

Skills, Knowledge and Expertise

• Proven experience in ticketing operations within sport, live events, or leisure sectors.
• Strong understanding of ticketing systems.
• Excellent organisational and project management skills.
• Strong customer service and communication abilities.
• Ability to work matchdays, evenings, and weekends as required.
• Competence with CRM systems and data handling.
• Experience in a professional sports club or major event environment.
• Knowledge of stadium access control and safety/security processes.
• Commercial acumen, with experience in pricing strategy or revenue management.
• Team leadership experience.