At a Glance
- Tasks: Provide personalised support and manage daily routines for guests at Escapade.
- Company: Join a luxury lifestyle brand focused on exceptional guest experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace sustainability initiatives while working in a stylish and elegant atmosphere.
- Why this job: Be the go-to person for creating unforgettable experiences in a vibrant setting.
- Qualifications: Experience in hospitality is a plus; strong communication and organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a highly organised and discreet individual to fill the role of a Head Receptionist / Senior Lifestyle. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience.
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle‑related requests. Support the team with travel arrangements. Assist with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well‑organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and Coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of Local Area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: Promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
Skills, Knowledge and Expertise
- Experience in a 4‑star or 5‑star hotel or any other lifestyle/distinctive brand is desirable but not required.
- A strong, yet positive guest service style.
- Organised and ability to work within the team or on their own.
- Strong interpersonal skills.
- A good command of the English language. Additional languages are advantageous.
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement.
- Full clean UK driving licence is desirable.
Senior Lifestyle Concierge employer: Silverstone
At Escapade Silverstone, we pride ourselves on being an exceptional employer that values the art of personalised service and the well-being of our team. Our work culture fosters collaboration and creativity, offering employees opportunities for growth and development in a luxurious environment. Located in the heart of Silverstone, we provide unique advantages such as access to local events and attractions, ensuring that our staff can create memorable experiences for our guests while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lifestyle Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Senior Lifestyle Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, let your passion for providing exceptional guest experiences shine through. Be genuine and enthusiastic about what you can bring to the table.
✨Tip Number 3
Research is key! Familiarise yourself with Escapade Silverstone and its offerings. Knowing the ins and outs of the local area and being able to discuss it confidently will impress your interviewers and show that you're serious about the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Senior Lifestyle Concierge
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your organisational abilities. We want to see how you manage schedules and handle multiple tasks seamlessly, just like you'd do for our guests at Escapade.
Personal Touch is Key:When writing your cover letter, add a personal touch! Share a brief story or example of how you've gone above and beyond for someone in the past. This will show us that you understand the importance of personalised service.
Know Your Local Area:Demonstrate your knowledge of Silverstone and its surroundings in your application. Mention any local events or attractions you think would interest our guests. This shows us you're proactive and ready to provide exceptional experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Silverstone
✨Know Your Guests
Before the interview, research Escapade Silverstone and its clientele. Understand the type of guests they cater to and what a luxurious experience means to them. This knowledge will help you demonstrate your ability to provide personalised support and create memorable experiences.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed schedules or handled multiple requests in previous roles. Highlight your ability to anticipate conflicts and resolve them proactively, as this is crucial for a Senior Lifestyle Concierge.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully dealt with unexpected challenges. During the interview, share these stories to illustrate your quick thinking and resourcefulness, which are essential traits for ensuring guest satisfaction.
✨Stay Updated on Local Knowledge
Familiarise yourself with local events, attractions, and services around Silverstone. Being able to discuss these during your interview shows your commitment to providing guests with accurate and relevant information, making you a valuable asset to the team.
