Department: Escapade Gallery - Restaurant Bar
Employment Type: Permanent - Full Time
Location: Silverstone
Reporting To: Operations Manager
The Escapade Restaurant Supervisor will play a pivotal role in driving daily operations within our restaurant, reporting to the restaurant manager and ensuring a memorable dining experience for all guests. The F&B Supervisor will ensure that F&B standards are elevated for a seamless guest experience and support the smooth operation of the restaurant and bar. This role will oversee front‑of‑house staff, manage service standards, and maintain a welcoming and efficient dining environment.
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
- Silverstone Senior Management Team
Key Responsibilities
- Guest Assistance: Greet and assist guests, creating a warm, welcoming and unique atmosphere. Handle guest inquiries, concerns and complaints with utmost professionalism and provide prompt resolutions where appropriate.
- Breakfast Supervision: Oversee the breakfast shifts and ensure guests receive a seamless breakfast service. Assist and manage staff during the breakfast service to ensure the highest standard of guest experience.
- Stock and Inventory Management: Oversee the preparation and quality of food and beverages served to ensure exceptional standards, uphold food safety and hygiene standards, monitor service efficiency, manage inventory levels of F&B supplies, place orders where necessary and control waste to ensure sustainable cost‑effective and smooth‑running operations.
- Communication and Collaboration: Work closely with the Restaurant and Bar Manager to create a seamless working environment, communicate concerns and issues with the Manager to ensure smooth operations, and drive a positive and engaging culture across the teams.
- Hygiene and Safety: Ensure staff compliance with all health and safety regulations, monitor alcohol service, verify legal drinking age and responsible service, uphold company policies and procedures and keep staff informed of any updates.
- Sustainability: Promote, implement and act with the sustainability initiatives as directed by Escapade Silverstone.
The above is a high‑level summary of duties and is not meant to be a comprehensive description of the role. Additional ad‑hoc responsibilities may arise and will be considered part of the role.
Performance Will Be Checked Against The Following
- Detailed objectives will be set through the Personal Development Review (PDR) process.
Skills, Knowledge and Expertise
- Experience in a 4‑star or 5‑star hotel or any other lifestyle/ distinctive brand is desirable.
- Experience working in conferences and events.
- A strong, yet positive guest service style.
- Passion for F&B Services.
- Organised and able to work within a team or independently.
- Strong interpersonal skills.
- A good command of the English language. Additional languages are advantageous.
- Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement.
- Competent in using IT systems and software including Microsoft Office.
- Full clean UK driving licence is desirable.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
