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- Tasks: Manage reservations, ensuring accuracy and exceptional guest service.
- Company: Escapade Silverstone offers a unique blend of hospitality and motorsport experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team at the iconic Silverstone racetrack and enhance guest experiences.
- Qualifications: Experience in luxury hotels, team management, and proficiency in reservation systems required.
- Other info: Background checks will be conducted prior to employment.
The predicted salary is between 36000 - 60000 £ per year.
Reservations Manager
Application Deadline: 1 August 2025
Department: Escapade HQ
Employment Type: Permanent – Full Time
Location: Silverstone
Description
Born from a love of all thing’s motorsport, Escapade Silverstone started out with a simple but bold idea: to design the ultimate experience for motorsport enthusiasts, a community that shares a collective lust for performance, speed, and great machines.
Job Purpose
The Reservations Manager at Escapade will oversee all Reservations and proactively follow up on bookings in order to maximise revenue and guest satisfaction. You will be responsible for ensuring accurate and timely bookings, effective communication with internal teams and an exceptional guest journey from the first enquiry.
Key Relationships
- Escapade Guests
- Escapade Management and Team Members
- Silverstone Senior Management Team
Key Responsibilities
- Manage the reservations process ensuring efficiency, accuracy and exceptional guest service.
- Oversee the accuracy of room blocks, reservations, and group market codes.
- Oversee all reservation enquiries including group and individual bookings.
- Manage and support the reservations team, providing ongoing training.
- Continuously review, improve and implement reservations procedures.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate and explain guarantee, special rate, and cancellation policies to all guests.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximise revenue.
- Input and access data in reservation system.
- Respond to any challenges identified for accommodating rooming requests.
- Set-up billing accounts according to accounting policies.
- Build strong relationships with internal teams to ensure smooth handover and delivery of guest requirements.
- Implement and maintain departmental processes in line with SOPs and brand standards.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to the appropriate individual.
Team Responsibilities
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Performance will be monitored against the following:
Skills, Knowledge and Expertise
- A strong background in a luxury hotel or F&B environment
- Previous experience in hotel reservations
- Previous experience managing a team
- Positive, engaging, and energetic personality
- Excellent attention to detail and organisational skills
- High level of numeracy
- Excellent communication skills, both written and verbal
- Proficient in hotel reservations systems such as Opera and in-house CMS systems
- A diploma or above in hospitality-based qualification is advantageous
- An excellent command of the English language. Additional languages are advantageous
- Has an immaculate level of personal grooming & hygiene, exudes style and sophistication
- Competent in using IT systems and software including Microsoft Office is advantageous
- Full, clean UK driving licence
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
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Reservations Manager employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the luxury hotel and F&B environment, as this role requires a strong background in these areas. Consider visiting similar establishments or engaging with professionals in the industry to gain insights into best practices.
✨Tip Number 2
Network with current or former employees of Escapade Silverstone or similar venues. They can provide valuable information about the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your knowledge of hotel reservation systems like Opera and in-house CMS systems. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've effectively managed teams and resolved guest issues in the past. Real-life examples will illustrate your capability and fit for the Reservations Manager position.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations and team management. Use specific examples that demonstrate your attention to detail and organisational skills, as these are crucial for the Reservations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and motorsport. Mention how your previous experiences align with the responsibilities of the Reservations Manager position and express your enthusiasm for contributing to Escapade Silverstone.
Highlight Relevant Skills: In your application, emphasise your proficiency in hotel reservation systems like Opera and any other relevant IT skills. Also, mention your excellent communication skills and ability to build strong relationships, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Reservations Manager.
How to prepare for a job interview at Silverstone
✨Know Your Reservations Systems
Familiarise yourself with hotel reservation systems like Opera and any in-house CMS systems. Be prepared to discuss your experience with these tools, as they are crucial for the role.
✨Demonstrate Leadership Skills
As a Reservations Manager, you'll be managing a team. Highlight your previous experience in team management and how you've successfully trained and supported team members in the past.
✨Showcase Your Attention to Detail
This role requires excellent organisational skills and attention to detail. Prepare examples of how you've ensured accuracy in bookings and handled special requests effectively.
✨Communicate Clearly and Professionally
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing, as you may need to answer queries from guests and internal teams.
