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For Companies At a Glance
- Tasks: Provide personalised support to guests, manage schedules, and ensure seamless communication.
- Company: Join Escapade Silverstone, a leader in luxury lifestyle hospitality inspired by motorsport.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team creating unforgettable experiences for high-profile guests.
- Qualifications: Strong communication skills and a positive guest service style; experience in hospitality is a plus.
- Other info: A full clean UK driving licence is desirable; embrace sustainability and community values.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a highly organised and discreet individual to fill the role of a Lifestyle Reception Assistant. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience.
The successful candidate will possess excellent communication skills, impeccable attention to detail, and the ability to anticipate and fulfil the unique needs of high-profile individuals.
Application Deadline: 27 October 2025
Department: Escapade – Front of House
Location: Silverstone
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
- Personal Concierge Services: Serve as the point of contact for personal and lifestyle-related requests. Support the team with travel arrangements. Create personalised experiences for guests with knowledge of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support a well-organised schedule for the concierge team. Anticipate conflicts and resolve them. Manage personal and professional correspondence efficiently.
- Problem Solving: Handle unexpected situations during a guest’s stay and provide suitable solutions to ensure guest satisfaction.
- Communication and Coordination: Liaise with housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of Local Area: Stay updated on local events, festivals, exhibitions and other happenings; maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure safety and privacy during travel and public appearances.
- Sustainability: Promote and act on Escapade sustainability initiatives as directed.
Note: The above is a high-level summary and not a comprehensive description. Additional ad-hoc responsibilities may arise and role requirements may change from time to time.
Performance and Skills
Performance will be assessed through the Personal Development Review (PDR) process. You will use your experience to generate and protect revenues, implement procedures and controls to monitor costs, and deliver a P&L that is on budget.
- Experience in a 4-star or 5-star hotel or lifestyle/distinctive brand is desirable but not required
- A strong, positive guest service style
- Organised and able to work within a team or on own
- Strong interpersonal skills
- Good command of English; additional languages are advantageous
- Impeccable grooming and a refined professional presence
- Full clean UK driving licence is desirable
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
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Lifestyle Receptionist - Full Time employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Receptionist - Full Time
✨Tip Number 1
Familiarise yourself with the local area around Silverstone. Knowing the best restaurants, attractions, and events will help you stand out as a candidate who can provide personalised recommendations to guests.
✨Tip Number 2
Demonstrate your problem-solving skills in interviews by sharing specific examples of how you've handled unexpected situations in previous roles. This will show that you're capable of maintaining a seamless guest experience.
✨Tip Number 3
Highlight your organisational skills by discussing any tools or methods you use to manage schedules and appointments effectively. This is crucial for the Lifestyle Receptionist role where time management is key.
✨Tip Number 4
Show your passion for hospitality and motorsport during your interactions with us. Sharing your enthusiasm for creating memorable experiences will resonate well with our team and align with our brand values.
We think you need these skills to ace Lifestyle Receptionist - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or lifestyle services. Emphasise any roles where you provided personalised support or managed schedules, as these are key aspects of the Lifestyle Receptionist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your attention to detail and problem-solving skills, which are crucial for this role.
Showcase Communication Skills: Since excellent communication is vital for this position, consider including a section in your application that highlights your interpersonal skills. You could mention any experience liaising with different departments or managing client relationships.
Research the Company: Familiarise yourself with Escapade Silverstone's values and mission. Reflect this understanding in your application by aligning your personal values with theirs, particularly regarding sustainability and community impact.
How to prepare for a job interview at Silverstone
✨Showcase Your Organisational Skills
As a Lifestyle Receptionist, being organised is key. Prepare examples of how you've successfully managed schedules or handled multiple tasks at once. This will demonstrate your ability to keep everything running smoothly.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Be ready to discuss how you've effectively liaised with different teams or departments in the past. Highlight any experiences where your communication skills led to improved guest satisfaction.
✨Anticipate Guest Needs
Think about times when you've gone above and beyond for guests or clients. Share specific instances where you anticipated their needs before they even asked. This shows that you understand the importance of personalised service.
✨Knowledge of the Local Area
Familiarise yourself with Silverstone and its attractions. During the interview, mention any local events or places you think would interest guests. This will show your commitment to providing an exceptional experience.
