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- Tasks: Provide personalised support to guests, manage schedules, and ensure seamless communication.
- Company: Join Escapade Silverstone, a leader in luxury lifestyle hospitality inspired by motorsport.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team creating unforgettable experiences for high-profile guests.
- Qualifications: Strong communication skills and a positive guest service style; experience in hospitality is a plus.
- Other info: A full clean UK driving licence is desirable; embrace sustainability and community values.
The predicted salary is between 24000 - 36000 £ per year.
Lifestyle Receptionist – Full Time
Sponsor: Silverstone
Description
We are seeking a highly organised and discreet individual to fill the role of a Lifestyle Reception Assistant. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience.
Application Deadline: 15 December 2025
Department: Escapade – Front of House
Location: Silverstone
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle-related requests. Support the team with travel arrangements. Support with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well‑organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of local area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision – To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values – Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
Our team of Lifestyle Concierge conveys the Escapade Silverstone experience. You will be part of a team that shares common interests with our owners and guests, and we aren’t afraid to pursue our passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.
You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.
Skills, Knowledge and Expertise
- Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
- A strong, yet positive guest service style
- Organised and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
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Lifestyle Receptionist - Full Time employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Receptionist - Full Time
✨Tip Number 1
Familiarise yourself with the local area around Silverstone. Knowing the best restaurants, attractions, and events will help you stand out as a candidate who can provide personalised recommendations to guests.
✨Tip Number 2
Demonstrate your problem-solving skills in interviews by sharing specific examples of how you've handled unexpected situations in previous roles. This will show that you're capable of maintaining a seamless guest experience.
✨Tip Number 3
Highlight your organisational skills by discussing any tools or methods you use to manage schedules and appointments effectively. This is crucial for the Lifestyle Receptionist role where time management is key.
✨Tip Number 4
Show your passion for hospitality and motorsport during your interactions with us. Sharing your enthusiasm for creating memorable experiences will resonate well with our team and align with our brand values.
We think you need these skills to ace Lifestyle Receptionist - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or lifestyle services. Emphasise any roles where you provided personalised support or managed schedules, as these are key aspects of the Lifestyle Receptionist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your attention to detail and problem-solving skills, which are crucial for this role.
Showcase Communication Skills: Since excellent communication is vital for this position, consider including a section in your application that highlights your interpersonal skills. You could mention any experience liaising with different departments or managing client relationships.
Research the Company: Familiarise yourself with Escapade Silverstone's values and mission. Reflect this understanding in your application by aligning your personal values with theirs, particularly regarding sustainability and community impact.
How to prepare for a job interview at Silverstone
✨Showcase Your Organisational Skills
As a Lifestyle Receptionist, being organised is key. Prepare examples of how you've successfully managed schedules or handled multiple tasks at once. This will demonstrate your ability to keep everything running smoothly.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Be ready to discuss how you've effectively liaised with different teams or departments in the past. Highlight any experiences where your communication skills led to improved guest satisfaction.
✨Anticipate Guest Needs
Think about times when you've gone above and beyond for guests or clients. Share specific instances where you anticipated their needs before they even asked. This shows that you understand the importance of personalised service.
✨Knowledge of the Local Area
Familiarise yourself with Silverstone and its attractions. During the interview, mention any local events or places you think would interest guests. This will show your commitment to providing an exceptional experience.
