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- Tasks: Manage key client relationships and deliver exceptional hospitality experiences at major events.
- Company: Join Silverstone, a leader in motorsport and entertainment, committed to sustainability and innovation.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be part of an exciting team driving client satisfaction and creating unforgettable experiences at iconic events.
- Qualifications: 3-5 years in hospitality or account management; degree preferred but experience valued.
- Other info: Background checks required; join us in promoting welfare and excellence in service.
The predicted salary is between 36000 - 60000 £ per year.
Key Account Manager – Hospitality
Application Deadline: 8 August 2025
Department: Sales
Employment Type: Permanent – Full Time
Location: Silverstone
Description
The Hospitality Key Account Manager at Silverstone is responsible for managing and nurturing relationships with high-value clients, ensuring the delivery of exceptional hospitality experiences at major motorsport and entertainment events. This role involves acting as the primary point of contact for key clients, developing tailored hospitality solutions, driving client retention, and ensuring satisfaction across Silverstone\’s hospitality offerings. The position requires a blend of account management, sales, and event coordination expertise.
Key Relationships
- Sales Office Manager
- Head of Sales
- Business Development Managers
- Event delivery teams
- Marketing and Finance
- Customer Services team
Key Responsibilities
- Client Relationship Management
– Building Strong Relationships: Develop and maintain long-term relationships with high-profile corporate clients, sponsors, and VIP guests to ensure repeat business.
– Client Satisfaction: Proactively engage with clients to understand their needs, preferences, and feedback, using this information to improve future experiences.
- Sales and Account Growth
– Tailored Solutions: Work with the wider sales and marketing teams to tailor bespoke hospitality packages based on the client\’s requirements, ensuring a premium experience that aligns with Silverstone’s offerings.
- Event Coordination and Oversight
– On-Site Client Support: Provide on-site support to clients during events, ensuring that all their hospitality needs are met, handling last-minute requests, and resolving any issues promptly.
- Strategic Account Management
– Contract Renewals: Manage the renewal process for existing clients, ensuring contracts are maintained or expanded.
– Reporting and Analysis: Provide regular reports on key account performance, client feedback, and revenue contributions, along with insights on areas for improvement.
- Internal Stakeholder Collaboration
– Feedback Loop: Communicate client needs and feedback to internal teams to continuously improve Silverstone’s hospitality offerings.
Team Responsibilities
- Help to create an environment and proactive culture within the department and support the whole team to achieve their targets.
- Work to achieve an agreed target of revenue both individually and within the MICE Sales team.
- Performance will be monitored against the following:
Skills, Knowledge and Expertise
- Client-Centric Focus: Exceptional customer service skills with a passion for exceeding client expectations.
- Sales and Negotiation Skills: Strong ability to negotiate contracts, upsell services, and close deals with high-end clientele.
- Event Management Expertise: Experience in managing or supporting large-scale events, particularly in a corporate or hospitality context.
- Relationship Building: Ability to build trust and maintain strong relationships with senior executives, corporate clients, and high-net-worth individuals.
- Problem Solving: Ability to handle challenges swiftly, ensuring client satisfaction during high-pressure situations such as large events.
- Organisational Skills: Strong multitasking abilities with attention to detail, particularly in managing client requirements and event logistics.
- Minimum 3-5 years in a similar role, preferably in hospitality, events, or account management in the luxury or corporate sector.
- Education: A degree in Hospitality Management, Business, or a related field is preferred, but relevant experience is equally valued.
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Key Account Manager - Hospitality employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Hospitality
✨Tip Number 1
Network within the hospitality and events industry. Attend relevant trade shows, conferences, or local networking events to meet potential clients and industry peers. Building relationships in person can give you an edge when applying for the Key Account Manager position.
✨Tip Number 2
Familiarise yourself with Silverstone's hospitality offerings and recent events. Understanding our unique selling points and how we differentiate ourselves in the market will help you articulate your value during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your experience in upselling and cross-selling services, as well as any strategies you've implemented to enhance client satisfaction.
✨Tip Number 4
Stay updated on trends in the hospitality and events sector, especially related to motorsport and entertainment. Being knowledgeable about current industry challenges and opportunities will demonstrate your commitment and insight during the application process.
We think you need these skills to ace Key Account Manager - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, and event coordination. Use specific examples that demonstrate your ability to manage high-value clients and deliver exceptional hospitality experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Silverstone's vision. Mention how your skills align with the responsibilities of the Key Account Manager role and provide examples of your past successes.
Highlight Relevant Skills: Emphasise your client-centric focus, sales and negotiation skills, and event management expertise. Make sure to include any experience you have with high-profile clients or large-scale events, as these are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality sector.
How to prepare for a job interview at Silverstone
✨Research Silverstone and the Role
Before your interview, take some time to research Silverstone's history, values, and recent initiatives. Understanding their commitment to sustainability and diversification will help you align your answers with their vision, especially in relation to the Key Account Manager role.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences that demonstrate your ability to build and maintain strong relationships with high-profile clients. Highlight specific instances where you exceeded client expectations or resolved issues effectively, as this is crucial for the role.
✨Demonstrate Event Management Expertise
Since the role involves event coordination, be ready to discuss your experience in managing large-scale events. Share details about your organisational skills, how you handle logistics, and any challenges you've overcome during events to showcase your capability.
✨Prepare for Sales Scenarios
Anticipate questions related to sales and negotiation. Be prepared to discuss how you identify upselling opportunities and tailor solutions for clients. Consider bringing a few ideas on how you could enhance Silverstone's hospitality offerings based on your understanding of the market.
