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- Tasks: Join us as a Karting Front of House Assistant, ensuring an unforgettable experience for our guests.
- Company: Be part of Kart Silverstone, a premier karting venue at the iconic Silverstone motorsport circuit.
- Benefits: Enjoy competitive pay, flexible hours, and the thrill of working in a dynamic environment.
- Why this job: This role offers a chance to engage with motorsport enthusiasts and create memorable experiences.
- Qualifications: Exceptional customer service skills and a passion for motorsport are essential; previous experience is a plus.
- Other info: Flexibility to work weekends and holidays is required; we operate 364 days a year!
Department: Karting Casual Support Team
Location: Silverstone
Compensation: £12.58 / hour
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and driven Karting Front of House Assistant to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Karting Front of House Assistant you will help ensure that the venue operates safely and efficiently while championing customer service and experience.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Manager
- FOH Supervisors
- FOH Team
- Catering Team
- Kart Operations Team
Key Responsibilities
General Responsibilities:
- Assist in the pre-opening phase including preparing the FOH areas, greeting and signing in guests. Feedback any comments to the FOH Manager to help develop policies and procedures.
- Support the Duty and Front of House Manager with day-to-day operations including tidying and cleaning the FOH areas completing equipment checks and setup and packing down the venue after events.
- Ensure safety standards and procedures such as issuing and fitting equipment and checking for loose items are followed throughout the FOH customer journey.
- Ensure cash handling and credit card handling procedures are followed.
- Carry out the routine activities of a FOH Assistant e.g. greeting guests, sign-on, issuing safety equipment and upselling merchandise and experience products.
- Assist the merchandise and catering teams where required.
Customer Experience:
- Assist in the delivery of unforgettable experiences from arrival through to post-event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Drive upsell opportunities (such as helmet cameras and racing gloves), back-to-back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
Safety and Sustainability:
- Assisting the daily inspections of the FOH areas and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Skills, Knowledge and Expertise
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- An interest in motorsport, particularly karting, is desirable
Work Environment
- Dynamic, fast paced, and hands-on, with both indoor and outdoor activities
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
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Karting Front of House Assistant (Casual) employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Karting Front of House Assistant (Casual)
✨Tip Number 1
Familiarise yourself with the karting industry and the specific offerings at Silverstone. Understanding the unique features of the venue and its services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Kart Silverstone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Since this position heavily focuses on delivering exceptional experiences, being able to demonstrate how you would handle various customer interactions can set you apart.
✨Tip Number 4
Be ready to discuss your flexibility and availability. Given that the role requires working weekends and holidays, showing your willingness to adapt your schedule can make you a more attractive candidate for the team.
We think you need these skills to ace Karting Front of House Assistant (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Karting Front of House Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Create a CV that showcases your customer service experience, communication skills, and any relevant interests in motorsport or karting. Use clear headings and bullet points to make it easy to read.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences and your enthusiasm for working in a dynamic environment like Silverstone. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Silverstone
✨Show Your Passion for Motorsport
Make sure to express your enthusiasm for karting and motorsport during the interview. Share any personal experiences or interests related to racing, as this will demonstrate your genuine interest in the role and the environment you'll be working in.
✨Highlight Customer Service Skills
Since exceptional customer service is key for this position, prepare examples of how you've successfully handled customer interactions in the past. Be ready to discuss specific situations where you went above and beyond to ensure a positive experience.
✨Demonstrate Problem-Solving Abilities
The role requires outstanding communication and problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to think on your feet and resolve issues quickly, and be prepared to share these stories.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the day-to-day responsibilities, team dynamics, and opportunities for growth within the company. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
