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- Tasks: Support the Sales team with admin tasks and client relationships at Silverstone.
- Company: Join Silverstone, a leading venue focused on sustainability and innovation in hospitality.
- Benefits: Enjoy a full-time role with opportunities for professional growth and networking events.
- Why this job: Be part of an exciting team driving change and enhancing customer experiences in a dynamic environment.
- Qualifications: Strong customer relations skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Background checks will be conducted to ensure safety and compliance.
The predicted salary is between 21600 - 36000 £ per year.
Hospitality Sales Coordinator
Application Deadline: 8 August 2025
Department: Sales
Employment Type: Permanent – Full Time
Location: Silverstone
Description
Provide effective and efficient administrative support to the Sales team. Establish and maintain good relationships with new and existing clients who show an interest in holding their event/s at Silverstone. Assist and work closely with BDMs and other departments to deliver a client friendly and seamless sales administration function.
Key Relationships
- Commercial Director
- Hospitality Sales Manager
- Event delivery teams
- Marketing and Finance
- Customer Services
Key Responsibilities
- Be the main administrative point of contact for selected corporate clients
- Establish excellent customer relationships and provide a high standard of service to both internal and external customers handling incoming enquires both over the phone and email.
- Assist with the sales process as directed by providing relevant information and administration support with proposals, quotes and templates, creating and updating Optimo, or relevant systems accordingly.
- Manage pricing and agreed allocations on Delphi, to ensure maximum occupancy.
- Provide additional telephone and email support for incoming enquiries, distribution of email into the sales inbox, and support on specific client projects.
- Oversee weekly and monthly reporting for Corporate Sales and International, including yield reports, revenue reporting and contracted status. Provide pdq sales reports to finance
- Raise PO’s, invoices, credit notes and updating relevant systems
- Collate data and create sales reports for sales analysis by the Head of Sales
- Complete agents / third party invoicing weekly and raise any outstanding credits to manage and minimise customer debt.
- Administer, update and maintain marketing plan, ensuring an up to date view of marketing spend. Ensure deadlines for content to be provided to the marketing team are met. Ensure venue directories are correct and up to date.
- Creating & updating user manuals – Delphi user manual, sales process, C&B manual, DDR’s, AV Packages.
- Assist with varied sales administrative tasks and broad Sales team ad hoc projects as and when required.
- Attend Networking events and promote Silverstone as a venue where appropriate.
- Support with market research, current trends, competitor analysis reports
Team Responsibilities
- Help to create a welcoming and professional environment and proactive culture within the department
- Professional presentation, both physically and in all aspects of work and conduct, in order to reflect the Silverstone values
- Contribute to the personnel aspects of any Health & Safety matters as required to maintain the implementation of best practice methods and policies across the Circuit and Estate
- Operate in accordance with SCL Policies at all times
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process
- Budget management
- Teamwork
Skills, Knowledge and Expertise
- Passionate and well organised professional with strong customer relations experience
- Polite with excellent persuasive communication skills.
- An eye for detail with excellent oral and written communication
- Advanced Microsoft Office Word and Excel computer skills
- Flexible approach to work and hours
- Full clean UK driving licence
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Hospitality Sales Coordinator employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Sales Coordinator
✨Tip Number 1
Network actively within the hospitality and events industry. Attend relevant networking events, trade shows, or local meet-ups to connect with professionals who might have insights or leads on opportunities at Silverstone.
✨Tip Number 2
Familiarise yourself with Silverstone's offerings and recent initiatives. Understanding their sustainability goals and commercial strategies will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you successfully managed client relationships or resolved issues, as these will be crucial for the Hospitality Sales Coordinator position.
✨Tip Number 4
Stay updated on market trends and competitor analysis in the hospitality sector. Being knowledgeable about current trends will not only help you in interviews but also show that you are proactive and well-informed about the industry.
We think you need these skills to ace Hospitality Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality sales and administrative support. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your customer relations skills. Mention specific examples of how you've successfully managed client relationships or supported sales teams in the past.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office, particularly Word and Excel, as well as your attention to detail and communication skills. These are crucial for the role and should be clearly stated in your application.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Silverstone
✨Know Your Role
Familiarise yourself with the responsibilities of a Hospitality Sales Coordinator. Understand how your role fits into the larger picture of Silverstone's commercial goals, especially regarding sustainability and customer experience.
✨Showcase Your Customer Service Skills
Prepare examples that demonstrate your ability to build strong relationships with clients. Highlight any previous experiences where you provided exceptional service or resolved issues effectively.
✨Be Data Savvy
Since the role involves managing reports and data, brush up on your skills with Microsoft Excel and other relevant software. Be ready to discuss how you've used data to drive sales or improve processes in past roles.
✨Demonstrate Team Spirit
Emphasise your ability to work collaboratively with different departments. Share examples of how you've successfully partnered with others to achieve common goals, as teamwork is crucial in this position.
