Hospitality Catering Manager - Fixed Term Contract

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Description

To ensure the effective and efficient planning and delivery of the Race Day Hospitality Catering Operation working closely with the internal Catering Team as well as the External Catering Partners in accordance with the company brief, company policies and procedures, and within agreed budget and profit margins.

Application Deadline: 26 September 2025

Department: Hospitality Event Delivery

Location: Silverstone

Overview

To ensure the effective and efficient planning and delivery of the Race Day Hospitality Catering Operation, working closely with the internal Catering Team as well as External Catering Partners, in accordance with the company brief, policies and procedures, and within agreed budget and profit margins. To support the management of internal catering and catering partners in the preparation, organisation, and execution of the Race Day Hospitality Catering Operation. Maintain an active awareness of the company’s customer care objectives, demonstrating these through collaboration, professional conduct, and a proactive attitude—engaging in team spirit, maintaining a polite and helpful manner, and anticipating guests’ needs. To contribute to the growth and evolution of events by introducing new ideas and concepts, ensuring alignment with the brand and targeting the appropriate audiences at the right events.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities

Planning/Delivery

• Ensure successful organisation of events throughout the RDH event calendar at the venue from a catering perspective.
• Operational responsibility for organising and documenting all aspects of race day hospitality catering events from initial handover, budget management, site planning, catering and contingency planning to post-event evaluation and final account reconciliation.
• Responsible for building hospitality catering areas to the required specification including the staffing plan to achieve this.
• Work with the Senior Hospitality Operations Manager and Production team to ensure robustness in planning detail, challenging requests to confirm necessity, and driving operational efficiency across all areas.
• Collate external Caterers utility requirements and feed into the Production Team in the pre-planning stages.
• Plan equipment for events ensuring shortages are ordered through suppliers.
• Ensure contractors work within guidelines as set down in certificates and permits to work (including scanning and identifying underground services where relevant).
• Responsible for the setup and de-rig of an event and ensuring the site is returned to the same state and compliant with company standards.
• Collaborate with the Senior Hospitality Operations Manager to cover all operational welfare with the catering requirements required for live events.
• Work with the People and Culture Team to develop our freelance pool of managers and skills sets to ensure multi-skilled staff.

Client Management and Customer Service

• Be a main point of contact for customers and provide impeccable customer service support to meet customer and Silverstone needs, including site visits and customer menu tastings.

Product/Proposition Portfolio

• Support in developing the Catering offer to enhance alignment with similar events.
• Manage hospitality light equipment audit and stock levels including temporary hire equipment for all short- and long-term requirements.
• Collaborate with the culinary team in menu planning, development, costings and service styles.

Systems

• Prepare event briefing packs for managers and supervisors through the correct Operating Systems.
• Accurately record and communicate catering event information to all stakeholders internally and externally; work with Sales and Marketing to market events where possible.

Cost/Budget Management

• Support the Senior Hospitality Operations Manager with contracts for internal and external stakeholders.
• Assist in reporting all event financials to internal stakeholders; conduct post-event reconciliation, review and ensure feedback leads to positive change with agreed action plans.
• Ensure all purchase orders are raised in accordance with financial procedures.

Account Management

• Oversee all catering-related accreditation for third-party suppliers.
• Oversee sustainability management for Hospitality Catering to support achieving Shift to Zero.
• Liaise with internal and external suppliers and contractors to order products and services in a timely and professional manner.
• Ensure all hospitality functions are operated and delivered to agreed KPIs and service standards.

Compliance

• Ensure company food safety policies and processes are adhered to.
• Work with the Senior Hospitality Manager on governance matters, ensuring robust contingency and operational plans are in place.
• Oversee post-action reports and issues related to allergen scenarios or foreign bodies.
• Continuously review processes to improve efficiency across departments and the business.
• Ensure contractors work on site only with the appropriate documentation and awareness of correct areas to work.
• Compile relevant health and safety paperwork for each event and review to ensure all details are covered.
• Ensure reports are updated accurately and timely.
• Continuously challenge processes to keep the department efficient and streamlined.

Team Standards & Responsibilities

• Champion the department throughout the business where required.
• Plan responsibilities and workflow for the operational Hospitality delivery team.
• Foster a positive, proactive culture within the department.
• Promote the professional image of the company with high standards of professionalism and presentation.

Skills, Knowledge And Expertise

• Minimum of 3 years’ experience in the events industry.
• Experience within large event venues desirable.
• Experience within a 5* hospitality and catering environment.
• Experience in account management desirable.
• Experience in dealing with contract caterers desirable.
• Experience with international event teams desirable.
• Commercially and operationally minded with a hands-on approach.
• Ability to take ownership, problem-solve, be proactive and self-motivated.
• Works well as a team player and uses own initiative.
• First-class host skills and a passion for customer service.
• Proven leadership ability in managing and developing teams.
• Excellent eye for detail, with strong organisational, time management and interpersonal skills.
• Personal Licence holder desirable
• IOSH qualified desirable
• First Aid Trained desirable
• Flexible working hours, including weekends.
• Advanced computer literacy in Microsoft products
• Full clean UK driving licence
• Willing to go the extra mile to delight the customer
• Motivates and empowers others to reach business goals
• Clear and articulate in oral and written communication
• Recognises and rewards contribution of others
• Demonstrates conviction in finding innovative approaches to solutions
• Accepts and meets stretching targets

Northampton, England, United Kingdom 3 weeks ago

Seniority level: Not Applicable | Employment type: Full-time | Job function: Management and Manufacturing