At a Glance
- Tasks: Support customers with technical inquiries and ensure seamless service delivery.
- Company: Leading company in the Medical Equipment industry, known for innovation.
- Benefits: Competitive salary, training provided, and a supportive work environment.
- Other info: Full training offered; ideal for those looking to grow in a technical role.
- Why this job: Join a dynamic team and make a difference in healthcare support.
- Qualifications: Experience in customer service and strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries.
The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given).
Main aspects of the role:
- Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
- Manage and resolve mailbox enquiries.
- Accurately log faults within the MS Dynamics CRM for partner and supplier equipment.
- Scheduling the following activities:
- Emergency call outs
- Routine Maintenance
- PPM visits
- Urgent Field Corrective Action & ECR requirements
- Collaborative working with the field service engineering team to meet customer requirements.
- Escalation of customer issues.
- Inventory management.
- Continually strengthen and develop relationships with business partners.
- Attend all required company training including Health and Safety training.
- Experience in dealing with escalations to different stakeholders.
- Experience of working within the field of diagnostics (desirable).
- Commercially astute.
- Experience of working with managed service contracts.
Silverstone Technology Cluster Limited is a company registered in England under company No. 10324273.
Technical Services Coordinator employer: Silverstone Technology Cluster Limited
At Silverstone Technology Cluster Limited, we pride ourselves on being a leading employer in the Medical Equipment industry, offering a dynamic work environment at the innovative Silverstone Park. Our commitment to employee growth is evident through comprehensive training programmes and a collaborative culture that fosters strong relationships with both customers and partners. Join us for a rewarding career where your contributions directly impact the quality of healthcare services.
Contact Detail:
Silverstone Technology Cluster Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our experience and skills confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even referrals that might just land us the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Technical Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant technical skills. We want to see how your background aligns with the role of Technical Services Coordinator, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your relationship-building skills and any experience with MS Dynamics or similar systems. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled customer enquiries or escalations in the past. We love seeing candidates who can think on their feet and provide solutions under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Silverstone Technology Cluster Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Dynamics or Salesforce, as this is crucial for the role. Familiarise yourself with common technical issues in the medical equipment industry so you can speak confidently about how you would handle customer enquiries.
✨Show Off Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you resolved issues or built rapport with clients, and be prepared to discuss them.
✨Stay Calm Under Pressure
You’ll likely face challenging situations during the interview, so demonstrate your calm and logical approach. Practice answering tough questions without getting flustered, and show that you can think on your feet when it comes to problem-solving.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if it's the right fit for you. Ask about their training process, team dynamics, or how they measure success in the Technical Services Coordinator position.
