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- Tasks: Be the go-to person for customers, ensuring a smooth vehicle leasing journey.
- Company: Award-winning leasing broker known for transparency and customer-first approach.
- Benefits: 28 days holiday, competitive salary, and a supportive work environment.
- Other info: Enjoy a varied role with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives with your problem-solving skills.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At Silverstone Leasing, customer service is at the heart of everything we do. As an award-winning leasing broker, we’ve built our reputation on transparency, trust, and putting our customers first. From the first enquiry to vehicle delivery and beyond, we’re committed to creating a seamless and enjoyable leasing experience – and that’s where you come in.
As a Customer Care Executive, you'll be the main point of contact for customers once their vehicle order is placed. Your job is to ensure every stage of the journey is smooth, professional, and stress‑free. From order updates to delivery coordination and after‑sales support, you’ll provide proactive communication and hands‑on problem solving, keeping customers informed and confident every step of the way.
This is not a call centre role. It's a varied and rewarding position where attention to detail, empathy, and organisation are key.
Key Responsibilities- Act as the main point of contact for customers from order to delivery
- Manage customer expectations and provide regular, proactive updates
- Liaise with dealerships, funders, and internal teams to resolve issues quickly
- Maintain accurate and up‑to‑date records using our CRM system
- Deliver excellent customer service with a professional and empathetic approach
- Support the aftersales process, including delivery follow‑ups and documentation
- Previous experience in customer service, administration, or operations
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
- Ability to stay calm under pressure and handle multiple tasks
- Proactive and solution‑focused with a positive attitude
- Comfortable using CRM systems and handling email and phone communications
28 days holiday (including bank holidays).
Customer Care Executive in London employer: Silverstone Fleet Management
Contact Detail:
Silverstone Fleet Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive in London
✨Tip Number 1
Get to know the company inside out! Research Silverstone Leasing, their values, and what makes them tick. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Care Executive, you'll need to be a pro at keeping customers informed. Try role-playing scenarios with friends or family to get comfortable with handling questions and providing updates.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will demonstrate your proactive approach and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer care world with us.
We think you need these skills to ace Customer Care Executive in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or similar roles. We want to see how you've made customers happy and resolved issues in the past, so share those stories!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We value empathy and a friendly approach, so don’t be afraid to show us who you are!
Attention to Detail is Key: Double-check your application for any typos or errors. We’re looking for someone who’s organised and detail-oriented, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Silverstone Fleet Management
✨Know the Company Inside Out
Before your interview, take some time to research Silverstone Leasing. Understand their values, mission, and what sets them apart in the leasing industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer care, prepare examples from your past experiences that highlight your communication skills, empathy, and problem-solving abilities. Think of specific situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Demonstrate Organisation and Attention to Detail
As a Customer Care Executive, being organised is crucial. During the interview, mention how you manage your tasks and keep track of details. You could even bring a planner or a digital tool you use to stay organised, which can impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.