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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth vehicle leasing journey.
- Company: Award-winning leasing broker focused on transparency and customer satisfaction.
- Benefits: 28 days holiday, full training, career progression, and a supportive team culture.
- Other info: Enjoy regular team socials and recognition for your hard work.
- Why this job: Make a real difference in customers' lives with your problem-solving skills.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Silverstone Leasing, customer service is at the heart of everything we do. As an award-winning leasing broker, we’ve built our reputation on transparency, trust, and putting our customers first. From the first enquiry to vehicle delivery and beyond, we’re committed to creating a seamless and enjoyable leasing experience – and that’s where you come in.
The Role
As a Customer Care Executive, you'll be the main point of contact for customers once their vehicle order is placed. Your job is to ensure every stage of the journey is smooth, professional, and stress‑free. From order updates to delivery coordination and after‑sales support, you’ll provide proactive communication and hands‑on problem solving, keeping customers informed and confident every step of the way. This is not a call centre role. It's a varied and rewarding position where attention to detail, empathy, and organisation are key.
Key Responsibilities
- Act as the main point of contact for customers from order to delivery
- Manage customer expectations and provide regular, proactive updates
- Liaise with dealerships, funders, and internal teams to resolve issues quickly
- Maintain accurate and up‑to‑date records using our CRM system
- Deliver excellent customer service with a professional and empathetic approach
- Support the aftersales process, including delivery follow‑ups and documentation
What We’re Looking For
- Previous experience in customer service, administration, or operations
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
- Ability to stay calm under pressure and handle multiple tasks
- Proactive and solution‑focused with a positive attitude
- Comfortable using CRM systems and handling email and phone communications
What You’ll Get in Return
- 28 days holiday (including bank holidays), increasing with service
- Full training and ongoing development
- Friendly, supportive team culture
- Career progression opportunities
- Regular team socials, incentives, and recognition
A Day in the Life
You’ll start your day by checking in on orders and responding to customer queries via email and phone. You’ll liaise with funders, dealers, and internal teams to get updates, resolve issues, and ensure vehicles are progressing as expected. Throughout the day, you’ll manage live orders, update customers, process documents, track deliveries, and log accurate updates in our CRM system. Your role is to reassure customers, stay ahead of problems, and go the extra mile to ensure every leasing experience is a positive one.
Customer Care Executive employer: Silverstone Fleet Management
Contact Detail:
Silverstone Fleet Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Silverstone Leasing. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what customer service means to Silverstone Leasing and how you can contribute to their mission of putting customers first.
✨Tip Number 3
Practice your communication skills! As a Customer Care Executive, you'll need to be clear and empathetic. Role-play common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Silverstone Leasing.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or administration. We want to see how you've made customers feel valued and supported in your past roles.
Be Proactive in Your Application: Just like in the role, we love a proactive approach! Don’t hesitate to mention specific examples of how you’ve gone above and beyond for customers in your application.
Keep It Organised: Attention to detail is key! Ensure your application is well-structured and free from errors. A tidy application reflects your organisational skills, which are crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Silverstone Fleet Management
✨Know the Company Inside Out
Before your interview, take some time to research Silverstone Leasing. Understand their values, mission, and what sets them apart in the leasing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle the responsibilities of a Customer Care Executive.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide thoughtful responses. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Be Ready to Discuss Problem-Solving
Since the role involves hands-on problem solving, be prepared to discuss how you approach challenges. Think of a few scenarios where you successfully resolved an issue, and explain your thought process. This will highlight your proactive and solution-focused attitude.