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- Tasks: Plan and coordinate exciting events at the iconic Silverstone Museum.
- Company: Join the dynamic team at Silverstone Museum, located at the famous Silverstone Circuit.
- Benefits: Gain valuable experience in event management with a vibrant work environment.
- Why this job: Be part of thrilling events and make unforgettable memories for guests.
- Qualifications: Experience in events and a passion for customer service are essential.
- Other info: Flexible hours, including weekends, with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We’re Silverstone Museum, located trackside at the world-famous Silverstone Circuit, and right now we’re looking to find an organised, proactive and customer focused Events Executive with experience in the conference and events sector.
About the role:
- The Events Executive will work with the Head of Events; however, flexibility is required, as occasional evening and weekend work will be necessary. The postholder must be available to work during the British Grand Prix weekend.
Role Responsibilities:
- Conduct sales and client outreach to proactively drive new venue hire bookings.
- Plan and coordinate venue hire bookings and events held at the Silverstone Museum including programming events hosted by the museum.
- Manage client relationships to maintain customer rapport and maximise repeat business.
- Take ownership of all event spaces, ensuring high levels of presentation at all times, working with the operations team.
- Respond to all customer enquiries in relation to corporate and hospitality bookings within a timely manner, ensuring that the client is provided with the necessary information, availability and recommendations to enable a booking to be closed.
- Conduct site visits with clients, showcasing the museum’s venue offerings, promoting the ancillary services available and converting client interest into confirmed bookings.
- Stay up to date with the programming, activities and offers at Silverstone Museum and communicate to clients as required.
- Proactively pursue conversion of leads to bookings with a view to hitting sales targets.
- Work with the Marketing team to promote event spaces and actively attract new business.
- Represent Silverstone Museum and attend sales events, conferences and roadshows to promote the museum’s events and venue hire offering.
- Process bookings received and deal with related administration, scheduling and communication to customers and key colleagues.
- Collate special requirements including dietary, AV and risk assessments where necessary.
- Administer contract and billing documentation for customers and deal with ongoing enquiries from booking to event delivery.
- Alongside the Head of Events and Venue Hire, assist in managing all events and venue hire sales reporting, booking calendars and databases – ensuring that information is accurately maintained and up to date.
- Work with Finance to prepare invoices and facilitate timely client payment.
- Plan ahead and manage lead times to ensure that event delivery is efficiently managed.
- Manage internal and external stakeholders and maintain clear proactive communications with all stakeholders including operations team, contact caterer, AV suppliers etc.
- Escalate any issues regarding maintenance and/or housekeeping of venues to required stakeholders in order to maintain and present a first-class venue hire product.
- Support operational colleagues as required, attending events and acting as Incident Officer or Duty Manager at selected evening events.
- Perform all tasks in line with the museum’s standard statutory policies and be committed to good health and safety practice.
- Gather feedback from venue hire customers with a view to improving our offer, increasing customer satisfaction and driving repeat business.
- Coordinate internal events, including board meetings, staff events and programming events.
- Lead on events-related decision making, with support from peers, in the absence of Head of Events.
Events Executive employer: Silverstone Experience
Contact Detail:
Silverstone Experience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Executive
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with Silverstone Museum's unique offerings and facilities. This way, when you meet potential clients, you can confidently showcase what makes our venue special and how it can cater to their needs.
✨Tip Number 2
Networking is key! Attend industry events and connect with other professionals in the conference and events sector. Building relationships can lead to referrals and new opportunities, so don’t be shy about putting yourself out there.
✨Tip Number 3
Be proactive in following up with leads. After initial contact, make sure to check in with potential clients to see if they have any questions or need more information. A little persistence can go a long way in converting interest into bookings!
✨Tip Number 4
Utilise our website for applications! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with our brand, which is a great first impression for any Events Executive role.
We think you need these skills to ace Events Executive
Some tips for your application 🫡
Show Your Organisational Skills: As an Events Executive, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to show us how you’ve successfully juggled events or projects.
Be Proactive in Your Approach: We love a proactive attitude! In your application, share instances where you took the initiative to drive new business or improve processes. This will demonstrate that you’re not just waiting for things to happen, but actively making them happen.
Customer Focus is Essential: Since this role is all about client relationships, make sure to emphasise your customer service skills. Talk about how you’ve built rapport with clients in the past and how you’ve gone above and beyond to ensure their satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the Silverstone Museum team!
How to prepare for a job interview at Silverstone Experience
✨Know Your Venue
Before the interview, make sure you’re familiar with Silverstone Museum and its offerings. Research the types of events they host and be ready to discuss how your experience aligns with their needs. This shows genuine interest and helps you stand out.
✨Showcase Your Organisational Skills
As an Events Executive, organisation is key. Prepare examples from your past roles where you successfully managed multiple events or bookings. Highlight your ability to juggle tasks and maintain high standards, especially under pressure.
✨Demonstrate Customer Focus
Customer rapport is crucial in this role. Be prepared to share specific instances where you went above and beyond for a client. Discuss how you handle enquiries and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Flexibility
Since the role requires occasional evening and weekend work, express your willingness to adapt. Share any relevant experiences where you’ve had to adjust your schedule for events, showing that you’re committed to making every event a success.