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- Tasks: Be the friendly face of our customer service team, greeting visitors and managing office tasks.
- Company: Join a dynamic team at Silverstone, where excitement meets professionalism.
- Benefits: Full-time role with opportunities for growth and a vibrant work environment.
- Why this job: Make every visitor's experience memorable while working in a thrilling atmosphere.
- Qualifications: Strong communication skills, organised, and a passion for customer care.
- Other info: Flexible hours, including weekends, and a commitment to safeguarding.
The predicted salary is between 28000 - 42000 £ per year.
Application Deadline: 27 February 2026
Department: Customer Services
Employment Type: Permanent - Full Time
Location: Silverstone
Description
Customer Service Team
Adrenaline fuelled and non-stop Customer Services is at the heart of everything we do. From answering questions to resolving issues, we are the first point of contact for our fans and guests, ensuring every interaction is positive and memorable.
Job Purpose
To be a productive member of the customer service team, to meet and greet all visitors. Provide efficient internal support to all departments ensuring high standards of professionalism and personal presentation at all times.
Key Responsibilities
- Front of House Reception
- Greet visitors and inform relevant staff of arrival, answer any questions, and issue visitor badges.
- Provide effective meeting room management, liaising with catering, security, and events teams where required.
- Book taxis and internal transport.
- Receive and distribute incoming post/deliveries.
- Proactively organise own workload.
- Identify and escalate priority issues.
- Update the internal phone list.
- Update intranet with internal news.
- Order stationary and keep stock.
- Organise collection of confidential waste and recycle ink toners.
- Liaise with contractors regarding facilities such as toilet cleaning, fire alarm testing and kitchen supplies.
- Ensure reception, kitchen and meeting rooms are kept clean and tidy at all times and the office has a welcoming and professional image.
- Operate the ZenDesk portal as required.
- Respond to customer service enquiries by providing accurate product and service information.
- Complete adhoc administration tasks as requested and follow up calls where necessary.
- Provide customer service at Moto GP, F1, and Silverstone Festival, plus ad-hoc events where required.
Team Responsibilities
- Help to create a positive and customer-centric environment within the team.
- Demonstrate conviction in finding innovative approaches to solutions.
- Willing to go the extra mile to delight.
- Professional presentation both physically and in all aspects of work.
- To maintain at all times confidentiality on all relevant matters appertaining to the team.
Performance Responsibilities
Performance will be monitored against Personal Development Reviews (PDR'S)
Key relationships
- Visitors, clients, suppliers and contractors
- All SCL departments
- CEO's PA's
- BRDC
Skills, Knowledge and Expertise
- Good communication skills, professional telephone manner and cheery disposition.
- Highly organised, motivated and positive attitude.
- Works well on own initiative.
- Responsibility, adaptability, and patience.
- Excellent communicator – articulate through written and verbal.
- Full Driving licence.
- Good knowledge of Windows packages (Word/Excel) and use of the internet.
- Flexible approach to working hours including weekends.
- Passionate about customer care.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Receptionist in Silverstone employer: Silverstone Circuits Limited
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Silverstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Silverstone and its customer service ethos. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a receptionist and how you can contribute to creating that positive customer-centric environment.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you present yourself professionally and reflect the welcoming image that Silverstone aims for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Silverstone
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating a positive and memorable experience for our customers, so show us how you can bring that vibe!
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your customer service skills and any relevant experience you have. We love seeing how you can contribute to our adrenaline-fuelled environment, so connect your past experiences with what we do at Silverstone.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows professionalism, which is key in our customer service team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to see your application come through!
How to prepare for a job interview at Silverstone Circuits Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they engage with fans and guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Prepare to discuss how you manage your workload and prioritise tasks. You might even want to bring a list of strategies you've used in previous jobs to keep things running smoothly, like managing schedules or handling multiple requests at once.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress professionally and present yourself well. This not only shows respect for the interviewers but also reflects the high standards of professionalism expected in the role.