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- Tasks: Ensure safety and deliver exceptional customer experiences at a world-class karting venue.
- Company: Join the dynamic team at Silverstone, a prestigious motorsport destination.
- Benefits: Earn ÂŁ12.58/hour with flexible hours and exciting work environment.
- Why this job: Be part of thrilling karting events and create unforgettable experiences for guests.
- Qualifications: Passion for customer service and interest in motorsport preferred.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
The predicted salary is between 10 - 15 ÂŁ per hour.
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and driven Karting Marshals to help lead Kart Silverstone, a world‑class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA‑CIK circuit, multiple Arrive & Drive configurations, and an iconic two‑storey facility complete with a stylish restaurant, roof terrace, customer‑focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high‑performing teams, this is the role for you.
As a Karting Marshal you will help ensure that the venue operates safely and efficiently while championing customer service and experience.
Key Responsibilities
- Assist in the pre‑opening phase including preparing karts and equipment, taking part in training sessions and help to run system and venue tests.
- Support the Duty Manager with day‑to‑day operations including preparing and cleaning the kart fleet, completing equipment checks and setup, carrying out routine maintenance of equipment and barriers and packing down the venue after events.
- Support the management of events, ensuring safety standards, fair racing and exceptional customer service standards are met.
- Carry out the routine activities of a karting marshal e.g., assisting guests in the pit lane, flagging, refuelling, incident control and recovery of karts.
Customer Experience:
- Assist in the delivery of unforgettable experiences from arrival through to post‑event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Drive upsell opportunities (such as helmet cameras and racing gloves), back‑to‑back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc).
Safety and Sustainability:
- Assisting the daily inspections of the track and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Skills, Knowledge and Expertise
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem‑solving skills, thriving in high‑pressure environments.
- An interest in motorsport, particularly karting, is desirable.
Work Environment
- Dynamic, fast paced, and hands‑on, with both indoor and outdoor activities.
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Karting Marshal - Casual in Silverstone employer: Silverstone Circuits Limited
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Karting Marshal - Casual in Silverstone
✨Tip Number 1
Get to know the venue! Familiarise yourself with Silverstone and its karting facilities. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees or past marshals on social media. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the Recruitment Evening! Brush up on your customer service skills and be ready to demonstrate your passion for motorsport. Show us that you can handle high-pressure situations with ease.
✨Tip Number 4
Follow up after the event! A quick thank-you email to the team can leave a lasting impression. It shows your enthusiasm and keeps you on their radar as they make their decisions.
We think you need these skills to ace Karting Marshal - Casual in Silverstone
Some tips for your application 🫡
Show Your Passion for Motorsport: When you're writing your application, let your love for motorsport shine through! We want to see that you’re genuinely excited about karting and how it fits into the bigger picture of customer experiences at Silverstone.
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re all about creating unforgettable experiences, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Karting Marshal role. Remember, we want to know why you’re the best choice!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Silverstone Circuits Limited
✨Know Your Karting Stuff
Brush up on your karting knowledge! Understand the basics of how a kart operates, safety protocols, and what makes for an exceptional customer experience. This will show your passion for the role and help you stand out.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered great customer service in the past. Think about times when you resolved issues or created memorable experiences for customers. This is key for a role that focuses on exceptional service!
✨Be Ready for Teamwork Questions
Since you'll be working closely with various teams, be prepared to discuss your teamwork experiences. Highlight how you’ve collaborated with others in high-pressure situations, especially in dynamic environments like events or sports.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, upcoming events, or how they ensure safety standards. This shows your genuine interest in the role and the organisation.
