At a Glance
- Tasks: Provide exceptional personalised support to guests and manage their daily routines.
- Company: Join a luxurious lifestyle brand at Escapade Silverstone.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Dynamic environment with a focus on sustainability and teamwork.
- Why this job: Be the go-to person for high-profile guests and create unforgettable experiences.
- Qualifications: Strong guest service skills and a flair for organisation.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a highly organised and discreet individual to fill the role of a Head Receptionist / Senior Lifestyle. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience. The successful candidate will possess excellent communication skills, impeccable attention to detail, and the ability to anticipate and fulfil the unique needs of high-profile individuals.
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle-related requests. Support the team with travel arrangements. Support with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well-organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and Coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of Local Area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: Promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
- Financial Management: Generate and protect revenues, implement procedures and controls to monitor costs, and deliver a P&L on budget.
The above is a high-level summary of duties and is not intended to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered a reasonable part of the role and may be subject to change from time to time.
Performance Evaluation
Details objectives will be set through the Personal Development Review (PDR) process.
Skills, Knowledge and Expertise
- Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required.
- A strong, yet positive guest service style.
- Organised and ability to work within the team or on their own.
- Strong interpersonal skills.
- A good command of the English language. Additional languages are advantageous.
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement.
- Full clean UK driving licence is desirable.
Head Receptionist / Senior Lifestyle in Silverstone employer: Silverstone Circuits Limited
At Escapade Silverstone, we pride ourselves on being an exceptional employer that values the art of personalised guest service. Our team enjoys a vibrant work culture that fosters collaboration and creativity, alongside opportunities for professional growth in the luxury hospitality sector. Located in the iconic Silverstone, employees benefit from a unique environment that combines high-profile events with a commitment to sustainability, making every day at work both rewarding and meaningful.
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist / Senior Lifestyle in Silverstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Escapade. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your unique style shine through. Remember, they’re looking for someone who fits into their luxurious lifestyle vibe, so be yourself!
✨Tip Number 3
Do your homework! Familiarise yourself with Silverstone and the local area. Being able to chat about local events or attractions during your interview will show you’re genuinely interested in the role and the guests’ experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team at Escapade and ready to dive into the lifestyle concierge world.
We think you need these skills to ace Head Receptionist / Senior Lifestyle in Silverstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Receptionist role. Highlight your organisational skills, attention to detail, and any experience in guest services or lifestyle management.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for Escapade. Mention specific experiences that demonstrate your ability to provide exceptional service.
Showcase Your Communication Skills:Since this role involves liaising with various departments and guests, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Silverstone Circuits Limited
✨Know Your Guests
Before the interview, research the types of guests that frequent Escapade. Understanding their needs and expectations will help you demonstrate your ability to provide exceptional personalised support during the interview.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed schedules or resolved conflicts in previous roles. Being able to articulate your organisational prowess will be key, especially since this role requires impeccable attention to detail.
✨Anticipate Questions on Problem Solving
Think of specific scenarios where you've had to handle unexpected challenges. Be ready to discuss how you approached these situations and what solutions you implemented to ensure guest satisfaction.
✨Demonstrate Local Knowledge
Familiarise yourself with local events, attractions, and services in Silverstone. Showing that you have a good grasp of the area will highlight your ability to create personalised experiences for guests.
