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- Tasks: Provide personalised support and manage daily routines for high-profile guests.
- Company: Join the luxurious Escapade team at Silverstone.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Opportunity to work in a vibrant setting with career growth potential.
- Why this job: Be the go-to person for creating unforgettable experiences for our guests.
- Qualifications: Exceptional communication skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and discreet individual to fill the role of a Head Receptionist / Senior Lifestyle. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience. The successful candidate will possess excellent communication skills, impeccable attention to detail, and the ability to anticipate and fulfil the unique needs of high-profile individuals.
Key Relationships:
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities:
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle-related requests. Support the team with travel arrangements. Support with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well-organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and Coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of Local Area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: Promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
- Financial Management: Generate and protect revenues, implement procedures and controls to monitor costs.
Senior Lifestyle Concierge employer: Silverstone Circuits Limited
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lifestyle Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your unique self shine through. We want them to see not just your skills, but also how you’d fit into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Lifestyle Concierge
Some tips for your application 🫡
Show Your Organisational Skills: As a Senior Lifestyle Concierge, being organised is key! Make sure your application highlights your ability to manage schedules and handle multiple tasks seamlessly. We want to see how you can keep everything running smoothly!
Communicate Clearly: Your communication skills are crucial for this role. When writing your application, be clear and concise. Use language that reflects the high standards we uphold at Escapade, and don’t forget to showcase your ability to liaise effectively with various teams.
Personal Touch Matters: We’re all about providing personalised experiences for our guests. In your application, share examples of how you've gone above and beyond in previous roles to meet individual needs. This will show us you understand the importance of a tailored approach!
Stay Updated on Local Knowledge: Being knowledgeable about the local area is a big part of the job. Mention any relevant experience or insights you have about Silverstone and its surroundings. This will demonstrate your commitment to enhancing our guests' experiences!
How to prepare for a job interview at Silverstone Circuits Limited
✨Know Your Guests
Familiarise yourself with the types of guests you’ll be serving. Research high-profile individuals and their preferences, as well as local attractions and events in Silverstone. This knowledge will help you demonstrate your ability to anticipate their needs during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational prowess. Discuss how you've managed schedules or resolved conflicts in previous roles. Being able to articulate your problem-solving strategies will show that you can handle the dynamic nature of a Senior Lifestyle Concierge.
✨Practice Seamless Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Role-play common scenarios you might encounter, such as liaising between guests and staff, to showcase your ability to maintain smooth operations.
✨Emphasise Discretion and Professionalism
High-profile guests value their privacy, so be prepared to discuss how you’ve handled sensitive information in the past. Highlight your commitment to discretion and professionalism, which are crucial for building trust with clients.