Pizza Restaurant Supervisor

We cater for anything from tea and coffee for five to hospitality functions for 1,000, conference and events business and the BRDC clubhouse – 52 weeks per year, seven days a week, delivering over 30,000+ business lunches a year!

Our new Karting Track will boast a new in house operated pizza restaurant and bar, open to kraters, public as well as offering a delivery service across the venue. Wherever possible, we source local ingredients and cook in house from scratch. Our team is looking for staff to join our 45 full-time Chefs, Managers, Supervisors and front of house staff, along with our pool of over 50 part-time colleagues who love food and the energy of meticulous preparation in a safe, happy and bustling environment of a world-class venue.

Job Purpose

To supervise members of operational front of house (FOH) staff within the catering department in delivering excellent customer service and standards.

Key Responsibilities

• Ensure catering areas are clean and tidy before, during and after each shift.
• Have an understanding of fast paced Quick Service Restaurant (QSR) / Pizza lead restaurant operation.
• Ensure all stock is in date and rotated appropriately to reduce wastage.
• Set and derig catering areas in preparation for operational days.
• Supervise FOH staff in the operational running of a catering area on any given day.
• Ensure high standards of service are maintained at all times.
• Ensure that all food is served and presented in accordance with company standards.
• Assist customers with queries in a professional, courteous and friendly manner.
• Ensure all food safety documents are completed and filed accurately.
• Ensure any necessary documentation is passed onto the Duty Manager upon closing.

Team Responsibilities

• Adhere to rules and best practice of Hygiene, Health and Safety at all times to ensure full compliance with all relevant current legislation.
• Maintain a clean and tidy workplace at all times in compliance with current Food Safety Laws.
• Work with the Catering Managers to build a culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly.
• Promote excellent customer service.
• Participate in staff training as required.
• Be willing to assist with other areas of the catering operation when required.
• Follow cash handling procedures accurately and as instructed by management.
• Help the team to achieve sales targets.
• Ensure the point of sale products are optimally displayed to drive sales.

Performance Responsibilities

• Performance will be monitored against objectives set through the Personal Development Review (PDR) process.
• Ownership and completion of agreed business priorities in a timely manner.
• Teamwork.

Skills, Knowledge and Expertise

• Excellent customer and client awareness at all times.
• Confident individual with good communication skills.
• The highest standard of personal presentation.
• Ability to cope under pressure in a busy and fast-paced environment.
• Full clean UK driving licence.
• Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
• Flexible approach to working hours.
• Good communication skills.
• Relevant sector experience within QSR / Pizza restaurant.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.