At a Glance
- Tasks: Deliver exceptional dining experiences and craft amazing beverages for our guests.
- Company: Join a vibrant team at Escapade Gallery, a dynamic hospitality destination.
- Benefits: Flexible hours, valuable experience, and a fun work environment.
- Other info: Embrace sustainability and be part of an award-winning hospitality vision.
- Why this job: Perfect for those seeking a fast-paced role with opportunities to shine.
- Qualifications: No experience needed, just a passion for great service and teamwork.
Department: Escapade Gallery Casual Support Team - Restaurant Bar
Employment Type: Zero Hours
Location: Silverstone
Description
Whether you're a seasoned professional or just starting out, we have flexible hour opportunities for you at our dynamic and exciting destination. These roles offer a fantastic way to gain valuable experience in a fast-paced environment where every day brings new opportunities and diverse tasks. We utilise zero-hour contracts, which provide exceptional flexibility in your work schedule, adapting to the dynamic needs of our guest experiences and vibrant atmosphere.
The Food and Beverage Assistant will play a crucial role in delivering an exceptional dining experience to our guests. Working closely with the Food and Beverage team, they will provide a welcoming, courteous and efficient service, ensuring all aspects of service run effectively and that our guests have a positive and memorable experience.
Key Relationships
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
To create and implement a best-in-class and award-winning guest experience through:
- Guest Relations: Recognise and acknowledge owners and repeat guests and offer them a personalised experience when visiting the bar and restaurant to allow for a memorable guest experience.
- Guest Assistance: Greet and welcome guests with a friendly, engaging, and open demeanour. Offer guests information about the food and beverage menus, making personalised recommendations regarding their selections and ensuring guest satisfaction. Take and process guests food and beverage orders. Relay orders to the kitchen and bar team accurately and promptly. Deliver orders promptly and attentively, striving for high guest satisfaction.
- Attention to detail: Verify the accuracy of orders before serving to ensure that they meet guest requirements. Pay close attention to food safety and allergen procedures to meet guest needs.
- Coffee & Tea Preparation: Expertly prepare a wide range of coffee and tea beverages, including espresso, cappuccinos, lattes, cold brews, and artisanal teas, adhering to our high-quality standards. Showcase creativity and skill by crafting intricate and visually appealing latte art with excellence, adding an artistic touch to every beverage.
- Bar Preparation: Assist in setting up the bar area before service, including restocking supplies, garnishes and glassware. Ensure the bar area is clean, organised and well-maintained. Assist colleagues to ensure exceptional service and unique drinks are provided to our guests.
- Table Preparation: Set up and prepare dining tables for the service of guests. Continuously monitor tables, clearing used dishes, and resetting them for incoming guests. Ensure the cleanliness and organisation of the dining area.
- Bar Maintenance: Prepare a variety of non-alcoholic and alcoholic beverages. Following recipes and standards to ensure consistency and quality. Ensure all beverage products are prepared with precision and consistency, guaranteeing the highest quality for our guests. Perform regular maintenance tasks during service including maintaining and cleaning coffee machines, grinders, and other equipment, ensuring that they are in excellent working condition at all times. Monitor and manage inventory levels of beverages, garnishes, and bar supplies and report any shortages or issues to the Restaurant Manager.
- Billing and Payment: Present bills, process payments, and handle cash and credit card transactions accurately. Assist guests with any billing queries or special requests.
- Knowledge of Menu and Specials: Stay informed about the restaurant’s menu, daily specials and beverage offerings. Describe menu items, ingredients and preparation techniques to guests.
- Communication and Collaboration: Work with and support the Food and Beverage team to maintain a smoothly operating bar and restaurant, providing exceptional standards to our guests and executing special promotions or events. Support with training of other staff members when needed.
- Hygiene and Safety: Report any safety or security concerns to the Restaurant Manager and assist in enforcing safety measures. Adhere to food safety and sanitation regulations. Follow established service and health and safety procedures. Uphold company policies and standards for quality service.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Performance Responsibilities Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
- Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
- Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
- Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
Skills, Knowledge and Expertise
- Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
- Holding a personal license is desirable
- A strong, yet positive guest service style
- Organised and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
Food & Beverage Assistant (Casual) in Silverstone employer: Silverstone Circuits Limited
At Escapade Silverstone, we pride ourselves on being an exceptional employer that values flexibility and personal growth. Our dynamic work environment offers casual roles that adapt to your schedule while providing opportunities to develop your skills in a vibrant, motorsport-inspired setting. Join us to be part of a team that is dedicated to delivering unforgettable guest experiences and fostering a culture of excellence and sustainability.
Contact Details:
Silverstone Circuits Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant (Casual) in Silverstone
✨Tip Number 1
Get to know the venue! Before your interview, pop by Escapade Silverstone and soak up the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will not only impress your interviewers but also help you feel more confident when discussing how you can contribute to the team.
✨Tip Number 2
Network like a pro! Chat with current staff or even guests if you can. Building connections can give you insider info about the role and the team dynamics. Plus, it shows that you're genuinely interested in being part of the Escapade family.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. Share your passion for food and beverage service, and don’t be afraid to showcase any unique skills you have, like latte art or cocktail mixing. We love creativity!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there. Don’t forget to follow up after applying; a quick email expressing your excitement can make a great impression!
We think you need these skills to ace Food & Beverage Assistant (Casual) in Silverstone
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Assistant role. Highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Silverstone Circuits Limited
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and daily specials before the interview. Being able to discuss specific dishes and make recommendations shows your enthusiasm and readiness to provide excellent guest service.
✨Show Off Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to engage with guests warmly and create memorable experiences, as this is crucial for a Food & Beverage Assistant role.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in orders and maintain high standards of cleanliness and organisation. This will show that you understand the importance of these aspects in delivering a top-notch dining experience.
✨Emphasise Flexibility and Teamwork
Since this role involves zero-hour contracts, express your willingness to adapt to varying schedules and work collaboratively with the team. Share any experiences where you've successfully worked in a fast-paced environment.
