At a Glance
- Tasks: Bring festive cheer to visitors and create magical experiences at Lap of Lights.
- Company: Join the vibrant team at Silverstone for a unique Christmas event.
- Benefits: Earn £12.85/hour while spreading joy and making memories.
- Other info: Work in a fun environment from Dec 11th to Dec 24th.
- Why this job: Be part of an exciting festive atmosphere and interact with families.
- Qualifications: Enthusiastic, friendly, and great with kids; performance experience is a plus.
Christmas Elves
Application Deadline: 2 October 2026
Department: Public Events
Employment Type: Zero Hours
Location: Silverstone
Description
Christmas at Silverstone (previously Lap of Lights) is the UK’s most spectacular festive experience, and it’s back bigger than ever. The only place in the world where you can drive the home of the British Grand Prix by night, and experience Santa's Garage, karting, curling, festive dining. An experience the family will love long after Christmas is over!
The Christmas Elves are responsible for bringing festive cheer to the thousands of visitors who attend Christmas at Silverstone. Working as part of a high-energy entertainment team, you'll help create a joyful atmosphere by interacting with the public, assisting Santa, guiding families through festive attractions, supporting with the festive spirit on Lap of Lights and ensuring everyone has a safe, memorable experience.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Key Responsibilities
- Be the definition of Christmas spirit by greeting and engaging with the public in a fun, happy and festive manner
- Support in the management of queues and public flow in entertainment areas, including ticket checking where required
- Provide information, directions and answer questions from the public
- Support in the delivery of Santa’s Garage, the Lap of Lights and other festival entertainment areas
- Resetting areas throughout and at end of your shift (including sweeping floors and restocking activity stations)
- You must feel confident in reporting any incidents, accidents, challenges or concerns within the reporting process
- Staying in character at all times, you will be representing not only Silverstone but the magic of Christmas throughout your time with us so remaining in character is essential
Skills, Knowledge and Expertise
- Enthusiastic, friendly and great with children
- Comfortable in costume and performing in character
- Comfortable working outside during winter months
- Available evenings, weekends and over the festive period
- Previous customer service and performance experience is desirable but not essential
- Comfortable working close to strobe lighting
Availability
Dates: Thursday 10th December to Thursday 31st December 2026 (shift work)
Times: 13:00 – 22:00 (subject to change)
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Christmas Elves in Silverstone employer: Silverstone Circuits Limited
Silverstone Circuits Limited is an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. With flexible hours and a strong focus on employee growth, you will have the opportunity to lead exciting projects like CarFest while contributing to sustainability and innovation in event management. The vibrant culture at Silverstone fosters teamwork and encourages continuous improvement, making it a rewarding place to build your career.
Contact Details:
Silverstone Circuits Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Elves in Silverstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Silverstone Circuits Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Silverstone Circuits Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Christmas Elves in Silverstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Silverstone Circuits Limited:Your cover letter is your chance to shine! Tell us why you want to work at Silverstone Circuits Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Silverstone Circuits Limited!
How to prepare for a job interview at Silverstone Circuits Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
