At a Glance
- Tasks: Deliver top-notch guest services and lead a diverse team on board.
- Company: Join a luxurious international cruise line with a focus on excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic work environment with opportunities for cultural exchange.
- Why this job: Make a real difference in guests' experiences while exploring the world.
- Qualifications: 2-3 years of shipboard experience and strong communication skills.
The predicted salary is between 28103 - 34348 £ per year.
Qualifications:
- Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment.
- Excellent fluent English (verbal and written), including the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members.
- Conversational in an additional language (German, French, Spanish, Mandarin).
- Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
- Proactive approach to problem solving.
- Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.
- Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force.
Duties and Responsibilities:
- Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.
- Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
- Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship.
- Coordinates, organizes and supervises the front office operation.
- Displays a full and comprehensive knowledge of the ships facilities, ports of call and services.
- Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.
Guest Relations Manager (Permanent) in London employer: Silversea
Silversea is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture aboard luxurious vessels. With opportunities for professional development in a dynamic environment, employees enjoy the chance to create memorable culinary experiences while working alongside a passionate team dedicated to excellence in guest service. The unique setting of luxury cruising allows for unparalleled creativity and innovation in pastry preparation, making it a truly rewarding place to advance your culinary career.
We think you need these skills to ace Guest Relations Manager (Permanent) in London
Shipboard Experience
Fluent English (verbal and written)
Conversational in Additional Language (German, French, Spanish, Mandarin)
Microsoft Applications Knowledge
Fidelio Knowledge
Hotel Operating Systems Knowledge
Proactive Problem Solving
