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- Tasks: Resolve technical issues and provide top-notch customer support in the travel tech industry.
- Company: Leading travel technology company with a focus on innovation and customer success.
- Benefits: Private healthcare, professional development, and flexible remote-first work culture.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 5+ years in technical support, strong API skills, and travel industry knowledge.
- Other info: Hybrid role with occasional visits to the London office for collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel technology company is seeking an Application Engineer to resolve technical issues and ensure excellent customer support. You will own technical problems from investigation to resolution and work closely with customers and internal teams.
The ideal candidate has over 5 years of experience in technical support, strong API integration skills, and a familiarity with the travel industry.
This hybrid role requires 1-2 visits to the London office per month and offers comprehensive benefits including private healthcare and professional development opportunities.
Remote-First Application Engineer, API & Customer Success employer: SilverRail
Contact Detail:
SilverRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote-First Application Engineer, API & Customer Success
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your API integration projects. This gives potential employers a clear view of what you can do and how you solve problems.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to application engineering and customer support. Practising with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace Remote-First Application Engineer, API & Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and API integration. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the travel industry and how your background makes you the perfect fit for our team. Let us know what excites you about this role!
Showcase Problem-Solving Skills: Since you'll be resolving technical issues, we’d love to see examples of how you've tackled challenges in the past. Share specific instances where you’ve turned a problem into a success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SilverRail
✨Know Your APIs
Make sure you brush up on your API integration skills before the interview. Be ready to discuss specific projects where you've successfully implemented APIs, as this will show your technical prowess and relevance to the role.
✨Understand the Travel Industry
Familiarise yourself with current trends and challenges in the travel technology sector. This knowledge will not only impress your interviewers but also help you relate your experience to the company's needs.
✨Prepare for Technical Scenarios
Expect to tackle some technical problems during the interview. Practice explaining your thought process clearly and concisely, as this will demonstrate your problem-solving skills and ability to communicate effectively with customers.
✨Showcase Your Customer Success Mindset
Since this role involves customer support, be prepared to share examples of how you've gone above and beyond for clients in the past. Highlighting your commitment to customer success will resonate well with the interviewers.
