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- Tasks: Resolve technical issues and provide top-notch customer support in the travel tech industry.
- Company: Leading travel technology company with a focus on innovation and customer success.
- Benefits: Comprehensive benefits, private healthcare, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 5+ years in technical support, strong API skills, and travel industry knowledge.
- Other info: Remote-first role with occasional visits to the London office for collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel technology company is seeking an Application Engineer to resolve technical issues and ensure excellent customer support. You will own technical problems from investigation to resolution and work closely with customers and internal teams.
The ideal candidate has over 5 years of experience in technical support, strong API integration skills, and a familiarity with the travel industry.
This hybrid role requires 1-2 visits to the London office per month and offers comprehensive benefits including private healthcare and professional development opportunities.
Remote-First Application Engineer, API & Customer Success in London employer: SilverRail
Contact Detail:
SilverRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote-First Application Engineer, API & Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at events. A friendly chat can open doors and give you insights that might just land you that Application Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your API integration projects. When you get the chance to chat with potential employers, let them see what you can do!
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on common API issues and solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote-First Application Engineer, API & Customer Success in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years of experience in technical support. We want to see how you've tackled similar challenges in the past, especially with API integrations and customer success.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SilverRail
✨Know Your APIs
Make sure you brush up on your API integration skills before the interview. Be ready to discuss specific projects where you've successfully implemented APIs, as this will show your technical prowess and relevance to the role.
✨Understand the Travel Industry
Familiarise yourself with current trends and challenges in the travel technology sector. This knowledge will not only impress your interviewers but also help you relate your experience to the company's needs.
✨Prepare for Technical Scenarios
Expect to tackle some technical problems during the interview. Practice explaining your thought process when resolving issues, as this demonstrates your problem-solving skills and ability to communicate effectively with customers.
✨Showcase Your Customer Success Mindset
Since this role involves working closely with customers, be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous positions. Highlighting your commitment to customer success will set you apart.
